Olivia Graham
Iowa City,IA
Summary
Hardworking and passionate job seeker with barista, organizational, and tutoring experience. Ready to be a team player and provide clientele with a positive experience.
Overview
7
7
years of professional experience
Work History
Chemistry Tutor
Private Practice
08.2023 - Current
- Conducted in-depth research in General Chemistry to help students understand.
- Conducted review sessions to help students prepare for tests.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Assisted students in developing study skills and strategies.
- Monitored student progress and provided feedback and support.
- Motivated students with accurate feedback and positive reinforcement.
- Issued reports updating students, parents and teachers on student progress.
- Developed methods to motivate and engage students in learning.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Barista
Starbucks
11.2023 - 01.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Data Input Specialist
American Legal Services
03.2021 - 08.2023
- Completed data entry tasks with accuracy and efficiency.
- Developed and maintained databases to store customer information.
- Organized, sorted, and checked input data against original documents.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Verified accuracy of data entered into system to produce error-free reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Sorted documents and maintained organized filing process.
- Followed established procedures to enter and process data correctly.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
- Updated and maintained customer information, documents and records.
- Managed and organized documents for data entry tasks.
- Checked for accuracy by verifying data and records.
- Corrected data entry errors to prevent duplication or data degradation.
Transition Assistant
Preserved Home
05.2021 - 09.2021
- Organizing and packing up houses in preparation to move.
- Provided assistance in estate sales.
- Assisted our clients in making easy and seamless transitions into their next step of life, both physically and emotionally.
Face Painter
Ariel Paints
03.2017 - 12.2019
- Engaged customers in process to provide memorable experience.
- Kept work areas clean and neat at all times.
- Set up painting stand and stocked with supplies.
- Utilized exceptional customer service skills to satisfy all needs.
- Followed health and safety protocols for guest and employee benefit.
- Married artistic skill with customer suggestions to create unique designs.
- Presented template design options and discussed preferences.
- Received payments and processed transactions.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
Education
Bachelor of Arts - Chemistry
University of Iowa
Iowa City, IA12.2025
High School Diploma -
Roosevelt High School
Des Moines, IA05.2021
Skills
- Beverage Preparation
- Menu Memorization
- Active Listening
- Opening and Closing Duties
- Issue Resolution
- Verbal and Written Communication
- Customer Care
- Safe Food Handling Practices
- Lab Safety
- Chemistry
Timeline
Barista
Starbucks
11.2023 - 01.2024
Chemistry Tutor
Private Practice
08.2023 - Current
Transition Assistant
Preserved Home
05.2021 - 09.2021
Data Input Specialist
American Legal Services
03.2021 - 08.2023
Face Painter
Ariel Paints
03.2017 - 12.2019
Bachelor of Arts - Chemistry
University of Iowa
High School Diploma -
Roosevelt High School
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