Olivia Graham
Oneida,WI
Summary
Enthusiastic and driven individual dedicated to team success with a strong work ethic, attention to detail, and organizational skills. A dependable business professional with strategic planning expertise in a dynamic multi-level environment. Highly motivated to continuously learn, grow, and excel in an industry that offers upward mobility. Results-driven approach with a track record of enhancing operational efficiency, boosting team productivity, and fostering employee motivation.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Krueger International
Green Bay, WI
11.2022 - Current
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Stayed current on company offerings and industry trends.
- Scheduled customer appointments for sales representatives on road or out of office.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Communicated with clients to find and design layout best suited for client needs and location.
Bar Manager
Green Bay Brewing Company (Hinterland)
Green Bay, WI
05.2021 - 08.2022
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective beverage recommendations for guests.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Managed over $16,000 in inventory while simultaneously increasing profit margins.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 15% improvement over prior onboarding process.
- Shrunk inventory costs 5% through proactive evaluation and adjustment of vendor relationships.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Sales Representative
Big Mans Brew
Long Branch, NJ
01.2021 - 04.2021
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Generated new leads through networking and attending industry events.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Assistant General Manager
Driftwood LLC
Boynton Beach, FL
01.2019 - 12.2020
- Increased profitability and awareness for a new restaurant opening in South Florida through community outreach events: Hosted Mixology Events with guest bartenders to increase awareness.
- Emphasized guest satisfaction during daily departmental meetings and focused on continuous improvement.
- Resolved guests’ complaints while maintaining positive customer environment.
- Supervised staff of 10 employees through motivational coaching and effective training programs for service and sales techniques.
- Helped develop new business structure when COVID-19 hit. Ability to keep business going though creative takeout ideas.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Bartender
Sampan Restaurant-Schulson Collective
Philadelphia, PA
06.2018 - 12.2018
- Effectively processed orders for servers during busiest hours.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Developed new signature cocktails to support marketing of specialty brands to increase profitability resulting in increased sales of 30%.
- Maintained accurate cash drawer of $500 per shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
Bartender
Harp And Crown-Schulson Collective
Philadelphia, PA
09.2017 - 06.2018
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Conducted 30-minute inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Operated efficiently in high-volume setting to prepare and serve more than 20 cocktails per hour.
Education
Bachelor of Science - Management And Entrepreneurship
Rowan University
06.2019
Skills
- Pipeline Development
- In-Depth KI Product Knowledge
- Attention to Detail
- Customer Service
- Relationship Development
- Social Media-Marketing/ Networking
- Hospitality Service Expertise
- Salesforce
- Project Coordination
- Territory Management
- Design thinking/ Space Planning
- Excellent Written and Verbal Communication
- Adaptable and Flexible
Accomplishments
- Surpassed annual quota by 227.5% YTD.
Sales Growth
- Sales Growth of 2548.3% YTD on Incoming Business
- Shipments have seen 3778.6% growth YTD.
Timeline
Inside Sales Representative
Krueger International
11.2022 - Current
Bar Manager
Green Bay Brewing Company (Hinterland)
05.2021 - 08.2022
Sales Representative
Big Mans Brew
01.2021 - 04.2021
Assistant General Manager
Driftwood LLC
01.2019 - 12.2020
Bartender
Sampan Restaurant-Schulson Collective
06.2018 - 12.2018
Bartender
Harp And Crown-Schulson Collective
09.2017 - 06.2018
Bachelor of Science - Management And Entrepreneurship
Rowan University