Olivia Graham
Kaufman,TX
Summary
Dynamic and dependable professional with extensive experience in customer service, notably at Holiday Inn. Proven ability to enhance guest satisfaction through effective communication and critical thinking. Skilled in sanitation protocols and multitasking, consistently delivering high-quality results in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Kennel Tech/Groomer
Pawtham City
08.2023 - Current
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
Front Desk Lead/Assistant Manager
Holiday Inn
10.2022 - 08.2023
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Handled escalated customer concerns professionally, working towards satisfactory resolutions that maintained brand reputation.
Cook
Taste of Caddo
01.2021 - 11.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cashier
Cefco
06.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Lead Cook/Assistant Manager
Haywood House
11.2021 - 06.2022
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Took over line positions in event of emergency.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Taught kitchen staff safety protocols and restaurant standards.
Education
CNA -
Panola College
Marshall, TX06.2022
Skills
- Sanitation protocol
- Attention to detail
- Multitasking Abilities
- Dependable and responsible
- Animal care
- Critical thinking
- Customer communication
- Computer skills
Certification
BLS
Timeline
Kennel Tech/Groomer
Pawtham City
08.2023 - Current
Front Desk Lead/Assistant Manager
Holiday Inn
10.2022 - 08.2023
Cashier
Cefco
06.2022 - 10.2022
Lead Cook/Assistant Manager
Haywood House
11.2021 - 06.2022
Cook
Taste of Caddo
01.2021 - 11.2022
CNA -
Panola College
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