Olivia Graham
Customer Service Representative
Conyers ,GA
Summary
Dedicated customer service representative with strong skills in CRM software and conflict resolution. Committed to enhancing customer satisfaction and streamlining processes for improved service delivery. Proficient customer service professional with experience in providing technical support and training new employees. Known for utilizing CRM systems to resolve inquiries effectively while maintaining high standards of customer care.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
TTEC
online
02.2024 - Current
- Provided exceptional customer support through phone and chat channels.
- Resolved customer inquiries regarding products and services effectively.
- Utilized CRM software to track interactions and manage customer accounts.
- Collaborated with team members to enhance service delivery processes.
- Maintained updated knowledge of company policies and product offerings.
- Handled escalated issues with professionalism and empathy for customers.
- Assisted in training new representatives on systems and procedures.
- Gathered feedback to improve overall customer experience initiatives.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Warehouse Worker
Amazon
atlanta
03.2023 - 03.2025
- Operated material handling equipment to move products efficiently.
- Sorted and organized inventory in designated warehouse locations.
- Collaborated with team members to maintain workflow and productivity.
- Maintained cleanliness and safety standards throughout the warehouse area.
- Assisted in training new employees on operational procedures and safety practices.
- Utilized inventory management systems to track product availability.
- Followed established protocols for packing and shipping orders accurately.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Education
High School Diploma -
William H Maxwell
Brooklyn, NY06-2000
Skills
- Customer relationship management
- CRM software
- Conflict resolution
- Product knowledge
- Technical support
- Inventory management
- Process improvement
- Team collaboration
- Problem solving
- Active listening
- Time management
- Attention to detail
- Effective communication
- Report preparation
- Professional telephone demeanor
- Building rapport
Timeline
Customer Service Representative
TTEC
02.2024 - Current
Warehouse Worker
Amazon
03.2023 - 03.2025
High School Diploma -
William H Maxwell
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