Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bridget Grano

San Diego,CA

Summary

Results-oriented professional with expertise in office operations, customer service, and administrative support. Proven track record of leading and motivating teams to streamline operations and achieve organizational objectives. Strong problem-solving skills and attention to detail to ensure organizational success.

Overview

10
10
years of professional experience

Work History

Regional Training and Support Manager

Caliber Collision
San Diego, CA
02.2019 - Current
  • Reviewed administrative tasks of Operations, Human Resources and Accounting centers to identify performance gaps
  • Achieved heightened adherence to accounting standards by enabling consistent execution across all Centers through targeted training program.
  • Coordinated with Operations and CSCS for identifying, coordinating, and documenting teammate training needs, obtaining I-CAR certificates for Gold Class status.
  • Managed and supported company's conversion and integration schedule as per requirements.
  • Collaborated with General Managers and Teammate Services to promptly address teammate inquiries regarding Workday HR and payroll procedures.
  • Actively participated in identifying and recommending process improvements and policy changes at regional and company levels
  • Demonstrated unwavering commitment to ethical principles resulting in prevention of potential conflicts between personal interest and company's goals.
  • Ensure utmost confidentiality of Company's proprietary data such as management, associates, sales strategies, and operations.
  • Develop and enhance own management and technical skills, as educational opportunities are available.
  • Boosted the safety measures, filings and reports of the Region.
  • Consistently participate and provide valuable input during Regional meetings.

Office Manager

Fix Auto
Oceanside, CA
07.2020 - 11.2023
  • Worked alongside the General Manager to cultivate a performance-oriented atmosphere leading to commendable outcomes.
  • Created and maintained a front office environment that exemplified a World Class Customer Experience.
  • Provided front office teammates with necessary tools, training, and information for effective job performance
  • Guarantee that all Fix Auto SOPs are consistently applied at the center through diligent monitoring and ongoing training.
  • Ensured high level of accuracy and compliance with R.O. file, repair SOP, DRP, and BAR regulations for vehicle delivery.
  • Ensured precise and prompt payroll and HR-related administrative tasks for all center employees.
  • Demonstrated commitment to upholding company standards through the meticulous management of Accounts Receivables, Accounts Payable accounts, and Cash Handling procedures.
  • Managed and monitored controllable expenses to comply with established guidelines.
  • Achieved proactive problem identification and resolution for safety, customer, and facility concerns.

Customer Care Representative

CA Department of Public Health
Remote, US
02.2021 - 08.2021
  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication 'scripts' when handling different topics.
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by going the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.

Receptionist

Keller Williams Realty
Carlsbad, CA
07.2018 - 02.2019
  • Provided excellent customer service by promptly responding to inquiries and resolving issues in person and over the phone.
  • Efficiently managed payment processing for credit cards and checks.
  • Implemented effective methods to streamline general filing processes.
  • Handled high volume of incoming calls from multiple lines proficiently
  • Managed the processing and entry of vendor invoices.
  • Conducted daily processing for commission and referral checks.
  • Successfully planned and managed schedules for multiple events and classes.
  • Managed and organized calendars effectively.
  • Maintained accurate records in spreadsheet software.
  • Oversaw and directed social media presence of the organization.

Administrative Assistant

BELFOR Property Restoration
San Diego, CA
03.2015 - 06.2018
  • Maintained files and filing, keeping sensitive information confidential.
  • Screened incoming telephone calls, routing them to appropriate personnel.
  • Built and maintained relationships with vendors, and other external contacts.
  • Resolved issues, escalating major conflicts and concerns to appropriate personnel.
  • Used Microsoft Office Suite to create and revise documents and presentations.
  • Maintained calendars and schedules to set appointments for the management team.
  • Greeted and screened visitors to direct them to correct employees or offices.
  • Compiled and entered data into various databases to ensure accuracy and completeness.
  • Opened, read, routed, and distributed incoming mail and other materials, and answered routine letters.
  • Maintained timekeeping information, submitted, and processed payroll.

Education

Diploma -

Rancho Bernardo High School
San Diego, CA
06.2013

Skills

  • Account Reconciliation
  • Customer Service
  • Detail-Oriented Data Management
  • Policy Development
  • Problem-Solving
  • Performance Management
  • Staff Training
  • Employee Development

Timeline

Customer Care Representative

CA Department of Public Health
02.2021 - 08.2021

Office Manager

Fix Auto
07.2020 - 11.2023

Regional Training and Support Manager

Caliber Collision
02.2019 - Current

Receptionist

Keller Williams Realty
07.2018 - 02.2019

Administrative Assistant

BELFOR Property Restoration
03.2015 - 06.2018

Diploma -

Rancho Bernardo High School

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Bridget Grano