Olivia Gray
Phoenix,AZ
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Organized and motivated, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
9
9
years of professional experience
Work History
Server
Talking Stick Resort
03.2023 - Current
- Welcomed customers with a positive demeanor, identified loyal clients, and introduced daily specials.
- Delivered positive and efficient service to enhance customer experience
- Performed side tasks including rolling silverware, kitchen cleaning, restaurant preparation and closure
- Delivered close out slip and outstanding earnings to manager on shift.
- Upheld high standards of sanitation in accordance with health department regulations.
CNA
Hospice of the Valley
09.2019 - 03.2023
- Consistently exhibited a positive and supportive demeanor in daily work
- Consistently perform thorough assessments of patients' vital signs upon arrival
- Assisted in the setup and administration of oxygen therapy for patients with respiratory distress, including trach patients
- Performed required patient repositioning every four hours and as necessary to promote skin integrity and mitigate the risk of pressure ulcers
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Provided assistance with wound care as needed
- Assisted in foley insertion and catheter care while maintaining detailed documentation.
- Maintained effective communication with nurses, promptly reporting significant findings or changes in patient status and addressing any issues or needs.
- Maintained accurate and timely documentation of patient care
- Demonstrated positive mindset during shifts, completing all assigned tasks successfully and preparing other teams for success.
- Provided emotional support to family members during difficult times.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Participated in educational programs designed to improve knowledge of health care practices.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
FSMA Lead
Tyson Fresh Meats
Waterloo, IA
08.2016 - 05.2019
- Performed internal audits to ensure that all processes were being followed correctly.
- Maintained detailed records of all inspections, tests, investigations, and other activities related to food safety.
- Identified potential sources of contamination or cross-contamination within the facility and implemented preventive measures accordingly.
- Investigated complaints related to food safety issues and took corrective action when necessary.
- Provided guidance to management on areas needing improvement with regard to food safety requirements.
- Maintained laboratory equipment used for testing samples such as pH meters, thermometers, scales.
- Analyzed samples from production batches and conducted microorganism testing when needed.
- Monitored the use of personal protective equipment by employees.
- Trained quality control and production team members in updated policies and work instructions.
Server/Shift Lead
IHOP
08.2018 - 05.2019
- Provided fast-paced and timely professional service to customers for over 6 years
- Promoted higher sales and enhanced dining experience by upselling beverages and dinner entrees.
- Maintained optimal inventory levels for efficient shift handovers at the pass bar
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Trained new employees to perform duties.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
FSMA Lead
Tyson Fresh Meats
08.2016 - 05.2019
- Took on the daily responsibilities of completing checks, verifying supervisor and team member paperwork, tracking down missing paperwork from the responsible person, and keeping organized files
- Recorded and filed all food safety related documents, corrective actions, and team member trainings
- Put together and managed training classes for new hires
- Made sure corrective actions were being implemented into the rendering process
- Stayed aware of the surroundings and recognized safety hazards and risks to prevent accidents
- Implemented safety at all times for myself and anyone that worked around me
- Checked team members for proper PPE and safety guards on machinery, to make sure everyone was following the plant safety program at all times to prevent work related injuries and illnesses
- Worked with FSQA and HACCP managers to set better standards for the team members and supervisors in the work area
- Watched for unusual attitudes and behaviors to prevent intentional contamination (Food Defense)
- Completed testing to ensure we were sending out safe quality products
- Completed inventory and made load schedules for orders to be picked up
- After orders were completed I would then enter the loading information into systems and send out the bills for the orders
- Followed up on customer claims and complaints
- Put together daily paperwork and packets for supervisors and hourly team members.
Wait Staff
Western Home Communities
02.2016 - 11.2016
- Delivered exceptional customer service by warmly greeting residents, noting their orders, and promptly serving them
- Ensured exceptional comfort and care, mirroring a home-like environment
- Kept meticulous track of service attendance and promptly addressed any missing or unaccounted-for individuals to safeguard their welfare.
- Made certain accommodations with residents if needed
- Maintained cleanliness in the office and completed end of shift zone cleaning.
Cashier
Kwik Star
03.2015 - 02.2016
- Began kitchen work, preparing hot dishes for patrons
- Kept the work station clean and well-stocked, completing all required preparations
- Ensured cleanliness and proper functioning of all cooking appliances
- Provided guest assistance, checked out customers, stocked merchandise and handled cash transactions
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
Education
Practical Nursing Diploma -
Gateway Community College
05.2024
High School Diploma -
East High School
06.2016
Skills
- Compassion and Empathy
- Maintaining confidentiality
- Adaptable
- Hospice Care
- Mental Health Support
- Patient Assessment and Monitoring
- Medication Administration
- Wound Care and Dressing Changes
- IV Therapy and Phlebotomy
- Vital Signs Monitoring
- Patient and Family Education
- Electronic Health Records (EHR)
- Infection Control
Accomplishments
- Honors Student
- Received HOV M.D. Award
- Mental Health First Aid Certified
- Basic Life Support (BLS) Certified
- CPR Certified
Certification
- CNA - Certified Nurse Assistant
- Licensed Practical Nurse - 231872
- BLS Certified
- CPR Certified
- Mental Health First Aid Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving, and tolerant of the weak and strong. Because someday in your life you will have been all of these.
George Washington Carver
Timeline
Server
Talking Stick Resort
03.2023 - Current
CNA
Hospice of the Valley
09.2019 - 03.2023
Server/Shift Lead
IHOP
08.2018 - 05.2019
FSMA Lead
Tyson Fresh Meats
08.2016 - 05.2019
FSMA Lead
Tyson Fresh Meats
08.2016 - 05.2019
Wait Staff
Western Home Communities
02.2016 - 11.2016
Cashier
Kwik Star
03.2015 - 02.2016
Practical Nursing Diploma -
Gateway Community College
High School Diploma -
East High School
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