Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Gray

Mattapan,MA

Summary

Dynamic and dedicated professional with extensive experience, excelling in customer service and cash register operations. Recognized for resolving customer issues effectively, enhancing satisfaction, and fostering loyalty. Proven ability to adapt to new technologies while maintaining professionalism and integrity in fast-paced environments. Committed to delivering exceptional service and supporting team success.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

4
4
years of professional experience

Work History

Cashier

Star Market
09.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Built relationships with customers to encourage repeat business.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

University of Massachusetts, Boston
Boston, MA
06-2028

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration
  • Customer service excellence
  • Cash register operation
  • Professionalism and courtesy
  • Refunds and exchanges
  • Issue resolution
  • Order packaging

Timeline

Cashier

Star Market
09.2021 - Current

High School Diploma -

University of Massachusetts, Boston

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Olivia Gray