Olivia Graziano
Maplewood,NJ
Summary
Driven and passionate job seeker with strong people skills eager to secure customer service position and further industry knowledge. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Marketing Intern
FFP Wealth Managment
06.2022 - 08.2023
- Contributed to the creation of compelling content for company blog, newsletter, and website.
- Coordinated with graphic designers to produce visually appealing advertising materials for print and digital media.
- Delivered weekly reports summarizing achievements and key performance indicators assisting management decision-making processes.
- Updated company profiles on multiple online platforms as part of reputation management strategy ensuring positive brand image.
Food and Beverage Attendant
Mochi Moly
06.2021 - 02.2022
- Promoted high customer satisfaction by answering questions and resolving problems with knowledgeable and friendly service.
- Kept check-out areas clean, organized, and well-stocked to maintain a clean establishment.
- Maintained accuracy while handling payments, giving change, and printing receipts
- Relayed orders to kitchen and delivered food to guests, fulfilling additional requests to maximize guest satisfaction.
Dance Studio Receptionist
Studio 509
12.2020 - 04.2021
- Contributed to team success by cross-training in various roles, providing backup support when necessary.
- Maintained a neat studio and reception area by cleaning studio floors, mirrors, equipment, and organizing materials.
- Used strong telephone etiquette, effectively handling difficult calls, supplying callers with office addresses and directions, employee email, and answering further questions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Columbia High School
Maplewood, NJ06.2024
Skills
Customer Service Skills
Time Management
Interpersonal Skills
Cultural Commercial Awareness
Teamwork
Problem Solving Skills
Adaptability
Phone Etiquette
Timeline
Marketing Intern
FFP Wealth Managment
06.2022 - 08.2023
Food and Beverage Attendant
Mochi Moly
06.2021 - 02.2022
Dance Studio Receptionist
Studio 509
12.2020 - 04.2021
High School Diploma -
Columbia High School