Olivia Green

• Followed all company policies and procedures to deliver quality work.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Kept detailed records of project progress, discrepancies and other funding issues.
• Communicated with management to request maintenance assistance for [Type] equipment.
• Monitored customer lines at POS and opened additional registers to expedite sale process.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all [Type] products are available.
• Managed the registers, including cashing out at close and organizing receipts

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Supervised restocking of salad bar and buffet for lunch and dinner service.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Processed orders and sent to kitchen employees for preparation.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Inspected dishes and utensils for cleanliness.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Asked customers for feedback, solved problems and filled drinks throughout meal.

Managed three children, aged 7, 9, 12.

• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Engaged with children on age-appropriate level.
• Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
• Monitored schedules to maintain sleeping, eating and school schedules for children.
• Developed games and activities using arts and crafts to support learning and verbal skills.
• Built positive and nurturing environments to support child social and emotional growth.
• Assisted with light housekeeping duties as well as running errands.
• Played games, worked on puzzles and read books to young children.
• Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
• Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
• Assisted children with homework assignments and special projects across different subjects.