Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Olivia Griffith

30 Lilly Cv,TN

Summary

Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintains clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction. A Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. And Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
Arlington, TN
12.2023 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Utilized POS system to receive and process customer payments.
  • Input orders into point of sale system and handled customer payments.
  • Described menu items to customers and suggested appealing products.
  • Provided customers with product details, coffee blends and preparation descriptions.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Adhered to health department regulations concerning sanitation standards.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Assistant Manager

Baby Jacks BBQ
Oakland , TN
03.2022 - 09.2023
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
  • Prepared ingredients for cooking including portioning, chopping, and storing food before use.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Maintained inventory by checking merchandise to determine levels.

Education

High School Diploma -

Homeschooled
Oakland TN
05-2024

Skills

  • Ordering Procedures
  • POS Systems
  • Food Preparation
  • Menu Memorization
  • Table Bussing
  • Cash Handling
  • Up-selling
  • Food Running
  • Safe Food Handling
  • Performance Improvement
  • Order Taking
  • Team Leadership
  • Customer Service
  • Resolving Complaints
  • Time management abilities
  • Tableside Service
  • Willing to Learn
  • Menu Recommendations
  • Dish preparation
  • Cleaning
  • Beverage Preparation

Affiliations

  • Softball
  • Horse riding
  • Dance
  • Gymnastic

References

References available upon request.

Timeline

Barista

Starbucks
12.2023 - Current

Assistant Manager

Baby Jacks BBQ
03.2022 - 09.2023

High School Diploma -

Homeschooled

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Olivia Griffith