Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Grimes

LEXINGTON,KY

Summary

Dynamic professional with a proven track record at Dollar Tree Stores Inc, excelling in customer engagement and relationship building. Leveraged strong leadership qualities to enhance team productivity and streamline processes, achieving consistent sales growth. Skilled in inventory management and complex problem-solving, dedicated to delivering exceptional service and fostering customer loyalty.

Overview

2026
2026
years of professional experience

Work History

Associate

Baskin Robins
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
  • Reduced employee turnover by developing comprehensive employee engagement program.
  • Led cross-functional team to launch new product line, meeting all project milestones.
  • Developed comprehensive risk management plan, significantly reducing potential disruptions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.

Merchandise Manager

Dollar Tree Distribution Center
06.2022 - Current
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Enhanced brand visibility, orchestrating participation in industry events and conferences.
  • Streamlined project workflows for enhanced efficiency, adopting agile methodologies.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
  • Increased sales by customizing pitches to address specific client needs and concerns.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Wrapped, boxed and weighed bakery department products.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Diploma -

Madison Central High School
Richmond, KY
05.2022

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Customer interaction
  • Workplace safety
  • Cash handling
  • Customer engagement
  • Decision-making
  • Complex Problem-solving
  • Relationship building
  • Courteous and professional
  • Flexible schedule
  • Oral communication
  • Work Planning and Prioritization
  • Client engagement
  • New hire training
  • Product knowledge
  • Issue resolution
  • Data entry
  • MS office
  • Customer service orientation
  • Order fulfillment
  • Inventory management
  • Cross-functional teamwork
  • Performance improvement
  • Management support
  • Product merchandising
  • Customer relationship management (CRM)
  • Sales techniques
  • Sales expertise
  • Process improvement
  • Multiple priorities management
  • Production support
  • Record and file management
  • Policy implementation
  • Practice management
  • Supporting sales staff
  • Loyalty program promotion
  • Project reporting
  • Preparing reports
  • POS system operation
  • Product inspection
  • Calendar management
  • Event coordination
  • Loss prevention
  • Performance evaluations
  • Point of sale operation
  • Shipment processing
  • Multitasking and organization
  • Problem-solving abilities
  • Reliable and punctual
  • Team collaboration
  • Adaptability and flexibility
  • Verbal and written communication
  • Creative problem solving
  • Collaborative teamwork
  • Task prioritization
  • Issue troubleshooting
  • Conflict resolution
  • Client relationship management
  • Workflow management
  • File management
  • Project coordination
  • Transaction processing
  • Basic accounting
  • Vendor management
  • New teller training
  • Store recovery
  • Service assistance
  • Friendly and helpful
  • Team cooperation
  • Strong communication and interpersonal skills
  • Customer assistance
  • Honest and dependable
  • Creative thinking
  • Reliable and responsible
  • Organization
  • Inventory and stocking
  • Goal driven

Timeline

Merchandise Manager

Dollar Tree Distribution Center
06.2022 - Current

Associate

Baskin Robins

Diploma -

Madison Central High School

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Olivia Grimes