Olivia Guerrero
Lakewood
Summary
Positive outspoken leader looking to inspire and develop further skills to create a warm and welcoming community by driving and achieving results for my partners and customers.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Starbucks
08.2022 - Current
- Multitasking and prioritizing in a high-volume environment
- Delegating tasks and activities to up to 10 partners
- Upheld company standards by living our mission and values
- Ability to organize and execute a daily plan
- Identify gaps and opportunities for store growth
- Serves as a role model in creating the Starbucks experience for customer and partners
- Create a measurable plan for partners to ensure operational excellence
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Delivered consistent sales growth by identifying opportunities from promotions
- Trained and guided team members to maintain high productivity and performance metrics.
Shift Supervisor
Starbucks
12.2016 - 05.2020
- Completed opening and closing duties to facilitate business operations
- Delegated tasks to employees and monitored activities and task completion
- Supervised and led employees to maintain productivity and customer service levels
- Positioned skilled staff in key areas throughout shift to optimize department productivity
Hostess
Sharis pie & shakes
09.2016 - 05.2017
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Developed long-term relationships with customers to increase opportunities for repeat business
- Stayed attentive to server availability and table turnover to quickly seat guests
- Resolved customer service and food-related issues to maintain guest satisfaction
Education
High School Diploma -
Silverton High School
Silverton, OR06.2016
Skills
- Problem Solving
- Time Management
- Performance Driven
- Customer Oriented
Timeline
Assistant Store Manager
Starbucks
08.2022 - Current
Shift Supervisor
Starbucks
12.2016 - 05.2020
Hostess
Sharis pie & shakes
09.2016 - 05.2017
High School Diploma -
Silverton High School
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