Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Guglielmelli

Philadelphia,PA

Summary

Outgoing Cafe Clerk with strong customer service background skilled in preparing and packaging food and beverage items in warm and friendly environment. Experienced in operating register to maintain profitability. Abides by health regulations and safety standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cafe Associate

Sam's Club
04.2023 - Current
  • Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Monitored food temperatures to comply with safety regulations.
  • Replenished products daily for optimal freshness and visibility.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Notified management of product and supply shortages to reduce disruption in availability.
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Promoted new products and price changes by creating and updating signage.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.

Home Health Aide

My Home Independence
09.2019 - Current
  • Monitored clients' progress to report necessary changes.
  • Delivered individualized care and services management for all patients.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Recorded vitals and communicated with physicians to provide health updates.
  • Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Administered personal care to clients within private home settings and championed patient independence and well-being.
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Followed physician orders when providing care and monitoring client well-being, safety and comfort.
  • Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
  • Assisted patients by answering questions and offering help with health system coordination, patient rights and privacy of personal information.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Delivered activities that provided cognitive stimulation and entertainment.

Daycare Teacher

Nicole fisher
07.2015 - Current
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Organized and led activities to promote physical, mental and social development.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Taught children foundational skills such as colors, shapes and letters.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Recognized early signs of emotional or developmental problems in children.
  • Led reading classes for preschool-aged children to build foundational knowledge.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Planned weekly menus for 7 children following nutritional and allergen guidelines.
  • Offered detailed daily reports that outlined each child's activities.
  • Planned and led games, reading and activities for groups of 25 children.
  • Read stories to children and taught painting, drawing and crafts.
  • Controlled administrative, operational, financial and logistical areas of facility.
  • Created infant area, toddler area and preschool area of play within daycare area.
  • Identified early signs of emotional or developmental problems in children and brought problems to parents' attention.
  • Led developmentally appropriate activities for infants all the way up to kindergarten children.
  • Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in.
  • Built stable, consistent and positive environment for infant to 5 year old children.
  • 5 years childcare experience.
  • Routinely picked children up from school and activities.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Encouraged children to be understanding and patient with others.
  • Distributed quarterly progress assessments and milestone reports to each parent.
  • Carefully monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Incorporated music and art activities to encourage creativity and expression.

Medical File Clerk

Carleton Linn H DO
09.2014 - 06.2015
  • Created and maintained accurate and confidential patient files.
  • Handled office inventory for 2 person medical facility, including placing orders worth up to $900.
  • Maximized office efficiency by answering more than 100 incoming calls per day to provide office information and transfer calls to desired personal.
  • Updated patient financial information to ensure accuracy.

Education

High School Diploma -

John W Hallahan
Philadelphia, PA
5 2019

Skills

  • Emergency procedures
  • Culinary aptitude
  • Familiar with Head Start
  • Exceptional organizational skills
  • Positive and cheerful
  • Head Start program knowledge
  • Classroom management
  • Schedule creation and maintenance
  • Special-needs childcare
  • Behavior management techniques
  • Excellent communication skills
  • Proven team leader
  • Active listener
  • Socialization techniques
  • Training in food handling preparation
  • Hiring Procedures
  • Production Records
  • Team Development
  • Hiring Standards
  • Portion Control
  • Quality Control
  • Customer Service
  • Sales Planning
  • Sales Leadership
  • Staff Leadership
  • Menu Memorization
  • Kitchen Maintenance
  • Basic Math
  • Order Taking
  • Waste Reduction
  • Inventory Management
  • Customer Relations
  • Payment Processing
  • Stocking and Replenishment
  • Temperature Monitoring
  • Resolving Complaints
  • Cash Handling
  • Calculating Bills
  • Food Running
  • Dependable and Cooperative

Certification

  • First Aid/CPR
  • Water Safety
  • Child abuse detection and prevention

Timeline

Cafe Associate

Sam's Club
04.2023 - Current

Home Health Aide

My Home Independence
09.2019 - Current

Daycare Teacher

Nicole fisher
07.2015 - Current

Medical File Clerk

Carleton Linn H DO
09.2014 - 06.2015

High School Diploma -

John W Hallahan

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