Olivia Guillen
Madera,California
Summary
Attentive office support professional with proven track record of providing exceptional administrative, organizational, and customer service support. Skilled in database and spreadsheet programs, calendar management, and filing systems. Excellent communicator with the ability to build and maintain relationships with clients, customers, and colleagues. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
HR Generalist
Inclusive Hearts Ability Development Center
01.2023 - Current
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for work productivity, recruitment, hiring processes, and management.
- Collaborated with teams to achieve objectives
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Improved effective onboarding and training programs.
- Maintained personnel records and data to establish accuracy and compliance with regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
OFFICE ASSISTANT II
Madera County Department of Social Services
10.2020 - 12.2023
- Coordinated office operations and procedures to facilitate workflow and efficiency
- Supported staff by performing data entry and completing administrative duties
- Scheduled appointments, maintaining calendars for personnel
- Interacted with clients to resolve issues or answer questions regarding services rendered by company
- Examined documents and forms for accuracy
- Reviewed files and records to obtain information to respond to requests
- Scanned, faxed, and filed documents
- Answered multi-line telephone system
- Utilized privately owned programs for records and reports
- Operated office machines, such as photocopiers and scanners, faxes, voice mail systems, and personal computers
- Managed calendars and arranged appointments
- Computed, record and proofread data and other information, such as records, and reports
BARTENDER
Black Market Miami
06.2018 - 03.2020
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Developed strong working relationships with customers and staff
- Prepared beverages and cocktails according to mixing and presentation standards and recipes
- Established a rapport with regulars
- Worked cooperatively with teams to accomplish goals
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift
- Prepared end-of-shift reports for management review and approval
- Held team members accountable during shift by coaching to improve performance
- Assisted customers with inquiries, orders and complaints
- Managed store closing and opening procedures to ensure safety and security
SHIFT SUPERVISOR
Starbucks
02.2012 - 06.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures
- Managed cash handling procedures, maintaining accuracy in financial transactions.
- Responded to and resolved customer questions and concerns.
- Enforced company policies with employees.
- Ensured smooth operations during peak hours by effectively managing and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques.
- Streamlined inventory reducing waste
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Education
Fresno City College
FresnoSkills
- Customer Service
- Time Management
- Office Management
- Staff Management
- Microsoft Outlook
- Excel Spreadsheets
- Microsoft Windows
Pre-Employment Screening
Decision-Making
Training and mentoring
References
Available upon request
Timeline
HR Generalist
Inclusive Hearts Ability Development Center
01.2023 - Current
OFFICE ASSISTANT II
Madera County Department of Social Services
10.2020 - 12.2023
BARTENDER
Black Market Miami
06.2018 - 03.2020
SHIFT SUPERVISOR
Starbucks
02.2012 - 06.2018
Fresno City College
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