Olivia Gutbrod
Stow,OH
Summary
Dynamic Business Office Manager with a proven track record at Northeast Ohio Home Care, excelling in regulatory compliance and revenue cycle management. Skilled in staff training and development, I foster positive relationships while ensuring efficient patient care delivery. Known for resolving billing discrepancies with empathy and attention to detail.
Overview
6
6
years of professional experience
Work History
Business Office Manager
Northeast Ohio Home Care
03.2021 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Ensuring regulatory compliance and provide leadership to administrative staff to ensure efficient and effective patient care delivery.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Collaborate with clinical staff to ensure documentation supports billing requirements
- Maintain accurate and organized patient records and company documentation
- Provide quality assurance to clinical documentation; submission of documentation for pre-authorizations or clinical review from Medicare.
- Ensure compliance with state and federal regulations; including HIPAA, CMS, and accrediting bodies.
- Maintain rapport and positive relationships with supporting referral sources, hospitals, doctors offices, other partner company facilities.
Administrative Assistant
Absolute Home Care
10.2019 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Performed research to collect and record industry data.
- Implemented an intake process for incoming referrals to ensure a smooth transitions for patients in need of home care services.
Education
Bachelor of Arts - Social Worker
University of Akron
Akron, OH05-2017
Skills
- Business recordkeeping
- Business operations management
- Staff training and development
- Office operations management
- Time management
- Home Health Billing/Coding Knowledge
- Revenue cycle management
- EHR Proficiency
- Microsoft Office Suite: Strong skills in Excel, Word, Outlook
- Understanding of CMS regulations
- Professional communication
- Empathy and patience
Timeline
Business Office Manager
Northeast Ohio Home Care
03.2021 - Current
Administrative Assistant
Absolute Home Care
10.2019 - 02.2021
Bachelor of Arts - Social Worker
University of Akron
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