Olivia Hackett
Willimantic
Summary
Motivated student currently working towards degree in Human Development and Family Sciences. Dedicated worker with professional customer service skills. Adept at prepping resources, equipment, and materials for research with hands on experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Desk Assistant
UConn Residential Life
05.2024 - Current
- Provided exceptional customer service with professionalism, patience, and active listening skills.
- Enhanced team productivity by effectively managing an average of 45 incoming calls and assigned tasks daily.
- Trained new staff members on Residential Life policies and procedures.
Research Assistant
National School Meal Study
03.2025 - 04.2025
- Weighed the excess food of elementary students after their breakfast/lunch period.
- Recorded the grams of food waste.
Head Cashier Supervisor
Bobs Windham IGA
01.2022 - 05.2024
- Supervised 2 to 3 cashiers at a time while providing assistants at the front counter for customer service.
- Counted the total of the cash drawers to ensure correct profit was accounted for.
- Maintained a clean and organized work environment by enforcing store policies on cleanliness and orderliness at the registers.
Education
Bachelor of Arts - Human Development And Family Sciences
University of Connecticut
Storrs, CT05-2027
High School Diploma -
Edwin O. Smith High School
Storrs, CT06-2023
Skills
- Computer: Proficient in Microsoft 360 and Excel Sheets
- Research reporting
- Training and mentoring
- Team collaboration
Leadership Experiences
Grow Windham Volunteer - Willimantic, CT, 09/2021 to 03/2022
- Organized and lead group projects to restore plant beds and garden structures
- Trained fellow volunteers on correct tools when handling different vegetables and plants
- Taught the importance of PPE when handling large equipment to a younger group of volunteers
Certification
- American Red Cross Adult and Baby First Aid/CPR/AED
- CITI Program Social/Behavioral Research
Timeline
Research Assistant
National School Meal Study
03.2025 - 04.2025
Service Desk Assistant
UConn Residential Life
05.2024 - Current
Head Cashier Supervisor
Bobs Windham IGA
01.2022 - 05.2024
Bachelor of Arts - Human Development And Family Sciences
University of Connecticut
High School Diploma -
Edwin O. Smith High School
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