Olivia Hagan
St. Johns
Summary
Professional with solid experience and well-prepared for academic endeavors. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Skilled in research, time management, and critical thinking, with strong focus on achieving measurable results. Reliable and driven, bringing proactive approach to all tasks and responsibilities.
Positive, upbeat, and adaptable, with excellent communication and teamwork abilities. Committed to making significant impact through dedication and proactive approach.
Motivated individual offers strong work ethic and punctuality. Uses organizational and team collaboration skills to improve processes.
Overview
4
4
years of professional experience
Work History
Barista
Dunkin'
08.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Cashier/Bakery Clerk
Publix Supermarkets Store
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Babysitter
Neighborhood
06.2021 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Active Club Member
Senior Women Club
08.2024 - 05.2025
- Assisted in the planning and execution of special events, ensuring memorable experiences for attendees.
- Participated in fundraisers for community organizations, contributing to charitable efforts.
- Served as a role model for underclassmen, fostering a supportive and inclusive environment.
- Participated in group activities to enhance bonding and sisterhood among members.
Active Club Member
National Honors Society
08.2023 - 05.2025
- Assisted in the planning and execution of special events, ensuring memorable experiences for attendees.
- Participated in regular meetings with sponsors and club officers where ideas were shared regarding improvements that could be made within various aspects of the club.
- Offered academic support through volunteer tutoring, fostering student success.
- Fostered an environment of academic excellence and upheld the principles of integrity within the club.
- Participated in various club service projects, including donation drives and crafting activities.
Volunteer/Clinical Shadower
Ascension St. Vincent's
08.2024 - 08.2024
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Earned commendation for professionalism and keen observational skills.
- Gained hands-on experience and knowledge relevant to a potential future career.
Volunteer/Clinical Shadower
Mayo Clinic
08.2024 - 08.2024
- Shadowed healthcare professionals to acquire hands-on experience in various clinical settings.
- Gained valuable insight into the inner workings of a busy clinic through extensive shadowing hours spent with medical professionals in the imaging department.
- Developed a strong foundation for future clinical practice by observing evidence-based care techniques implemented by seasoned healthcare providers.
- Cultivated relationships with mentors, networking with potential employers and colleagues in the healthcare field.
Link Crew Leader
Link Crew Club
08.2023 - 05.2024
- Participated in Orientation Day to answer questions and help students become familiar with high school layout.
- Participated in anti-bullying programs to increase awareness and improve school safety.
- Empowered underclassmen to take ownership of their academic journey by offering guidance on study habits, time management, and goal-setting techniques.
- Fostered a positive school environment by serving as a mentor and role model for younger students.
- Cultivated supportive relationships with incoming freshmen through social interaction and ongoing communication.
Active Club Member
Red Cross Club
08.2022 - 05.2024
- Supported community initiatives through consistent involvement in Red Cross-aligned service projects and leadership development programs.
- Organized donation drives and created crafts to support the Red Cross.
Active Club Member
Health Professions Club
08.2022 - 05.2024
- Participated in community service initiatives and hands-on learning experiences that prepare members for careers in healthcare.
- Enhanced understanding of healthcare professions through attending guest speaker sessions featuring medical professionals.
Team Member
Chick-fil-A
04.2022 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Participated in community events, strengthening store's local engagement and reputation.
Education
Creekside High School
St. Johns, FL05-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Exceptional customer service
- Decision-making
- Hospitality service expertise
- Professional demeanor
- Excellent math skills
- Conversant in ASL
Timeline
Barista
Dunkin'
08.2024 - Current
Active Club Member
Senior Women Club
08.2024 - 05.2025
Volunteer/Clinical Shadower
Ascension St. Vincent's
08.2024 - 08.2024
Volunteer/Clinical Shadower
Mayo Clinic
08.2024 - 08.2024
Active Club Member
National Honors Society
08.2023 - 05.2025
Link Crew Leader
Link Crew Club
08.2023 - 05.2024
Cashier/Bakery Clerk
Publix Supermarkets Store
07.2023 - Current
Active Club Member
Red Cross Club
08.2022 - 05.2024
Active Club Member
Health Professions Club
08.2022 - 05.2024
Team Member
Chick-fil-A
04.2022 - 05.2023
Babysitter
Neighborhood
06.2021 - Current
Creekside High School
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