Olivia Hagedoorn
Navarre,FL
Summary
Performance-focused candidate offering broad-based experience in Federal, State and management support. Talented at building and cultivating professional relationships, strong organizational skills, and problem-solving skills. Well-defined communication, technical and analytical aptitudes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Support Assistant (Office Automation)
Department Of Defense
02.2024 - Current
- Administrative staff support with a variety of duties and responsibilities.
- ATAAPS timekeeper for department staff.
- Medical records, data and order entry with numerous data bases.
- Patient support with medical and imaging records requests while adhering to privacy guidelines and proper patient and health care identification processes.
- Organized patient records, extract medical information and review records for completeness and accuracy.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Built positive rapport with families to make families and patients feel comfortable.
- Numerous ICE surveys for outstanding rapport and presented with a Patient Safety Good Catch Award.
Unit Secretary
HCA Florida Fort Walton-Destin Hospital
05.2023 - Current
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
Secretary III
Santa Rosa County School District
08.2022 - 05.2023
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Enhanced communication within the organization by managing internal newsletters and announcements.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated closely with department heads to identify key skills gaps within their teams, supporting targeted training initiatives.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Put together employee files and collected required digital or physical information to meet requirements.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Senior Clerical Specialist
Willamette Education Service District
10.2019 - 02.2023
- Coordinated travel arrangements for executives, ensuring smooth business trips without delays or complications.
- Contributed to a positive work environment with exceptional interpersonal skills, fostering strong relationships among colleagues.
- Optimized calendar management for directors and management by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
- Managed inventory control for office supplies, resulting in reduced costs through bulk purchasing and avoiding stock shortages.
- Streamlined processes for document scanning, archiving, and retrieval to increase overall productivity in the workplace.
- Strengthened interdepartmental collaboration by acting as a liaison between various teams within the organization.
- Aided management with decision-making by compiling relevant data and presenting it in an easily digestible format.
- Performed thorough quality checks on outgoing correspondence to ensure professional appearance and error-free content.
- Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
- Increased accuracy in financial reporting by meticulously reconciling accounts payable/receivable records each month.
- Assisted in the planning of company events, contributing to a positive work culture and increased employee morale.
- Assisted in training new hires on company procedures and software tools, ensuring seamless integration into the team.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
- Improved office efficiency by streamlining filing systems and organizing documents.
- Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Managed expense reports for staff members, ensuring accurate documentation of spending for budgeting purposes.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
Religious Affairs Specialist
ARMY National Guard
02.2017 - 01.2020
- Evaluated the effectiveness of religious programs by soliciting feedback from participants, making necessary adjustments based on their input and maintaining a focus on continuous improvement.
- Trained and supervised a team of volunteers in providing hospitality services during worship services, ensuring a welcoming environment for all attendees.
- Assisted clergy in preparing meaningful sermons that resonated with the congregants'' needs and concerns while remaining grounded in sacred texts.
- Coordinated youth activities to foster a sense of belonging among young people within the faith community, resulting in increased participation from this demographic group.
- Developed strong relationships with diverse members of the congregation through active listening skills and empathetic pastoral care.
- Improved community outreach efforts by organizing volunteer events and collaborations with local organizations.
- Supported pastoral staff in providing spiritual guidance to the congregation through counseling sessions and group discussions.
- Ensured timely communication between ministry teams by organizing regular meetings, maintaining accurate records, and distributing pertinent information as needed.
- Managed scheduling, coordination, and logistical support for faith-based workshops, conferences, and retreats.
- Served as an approachable point of contact for congregants seeking assistance or guidance in their spiritual journeys or personal lives; offered compassionate pastoral care when needed.
Education
High School Diploma -
Alamogordo High School
Alamogordo, NMAssociate of Science - Graphic Communications
The Art Institute of Philadelphia
Philadelphia, PASkills
- ATAAPS/Timekeeper
- BCLS
- CPI
- Cerner/Genesis
- IMPAX
- Adobe Suite
- Google Suite
- Microsoft Suite
- JAVA & HTML Scripting
Certification
LT. Joseph Kenny
Pensacola Naval Hospital Dept. Head
joseph.t.kenny6@health.mil
516-457-0441
HM1 Willord Hernandez
Pensacola Naval Hospital Duty Section Leader
Willord.v.hernandez.mil@health.mil
850-266-5593
Sean Aker
Student Success Coordinator
sean.aker@wesd.org
503-385-4810
Michelle Alexander
Administrative Assistant II
alexander_michelle@salkeiz.k12.or.us
971-209-0490
Timeline
Medical Support Assistant (Office Automation)
Department Of Defense
02.2024 - Current
Unit Secretary
HCA Florida Fort Walton-Destin Hospital
05.2023 - Current
Secretary III
Santa Rosa County School District
08.2022 - 05.2023
Senior Clerical Specialist
Willamette Education Service District
10.2019 - 02.2023
Religious Affairs Specialist
ARMY National Guard
02.2017 - 01.2020
High School Diploma -
Alamogordo High School
Associate of Science - Graphic Communications
The Art Institute of Philadelphia
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