Olivia Hairston
Summary
Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing and solving problems. Committed to providing exceptional customer experiences by consistently displaying service-oriented behaviors. Recognizes the importance of understanding customer desires and goes above and beyond to deliver customized solutions that foster loyalty.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
NTB-National Tire & Battery
08.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Shift Manager
Skateland USA North
09.2018 - 01.2024
- Repaired skating equipment for customer use
- Trained and mentored multiple employees
- Assisted with food preparation and sales
- Interacted with customers to determine needs and offer solutions to any problem and/or questions
- Booking birthday parties and sending confirmation emails out
- Making phone calls regarding birthday parties and answering any inbound phone calls and attending to the customers needs
- Making and sending out weekly schedules.
Parts Sale Manager
AutoZone Auto Parts Inc.
07.2022 - 08.2023
- Responsible for organizing interviews, orientations, task assignments and making schedules
- Ensuring that all customers are receiving the best service and employees are giving out the correct information
- Counting all cash drawers and safe money, assigning employees a register
- Answering all inbound calls and making outbound calls to customers and different stores
- Picking and pulling parts for customers, sister stores, and to the hub locations and transferring the right part to the right store
- Counting inventory and overstock, making sure new planograms and price changes are up.
Package Handler
FedEx Ground
11.2020 - 04.2022
- Responsible for loading and unloading packages from delivery vehicles
- This position requires a lot of moving, lifting, pushing, pulling, scanning and placing of packages onto the main belt safely and efficiently
- Received scanner of the month, making sure that every package is scanned.
Cashier
Biscuitville
06.2020 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Took orders while packing orders and made drinks
Cashier
Murphy Oil USA
03.2020 - 06.2020
- Counted cash in the register drawer at the beginning and end of shift
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sale numbers
- Trained people on the POS system.
Education
Associate of Science - Criminal Justice
Greensboro College
Greensboro, NC08.2019
High school diploma or GED -
Grimsley High School
Greensboro, NC06.2019
Skills
- Problem Solving
- Adaptability
- Collaboration
- Multitasking
- Time Management
- Critical Thinking
- Fast Visual Learner
- Leadership
- Customer Assistance
- POS Systems
- Communication
- Inventory Management
- Automotive Repair
- Brake Repair
- Oil Change
- Equipment Repair
- Windows Software
- Microsoft Office
- Photography
- Computer Skills
- Driving Experience
- Childcare
- Customer Support
- Mechanic Experience
- Phone Calls
- Google Doc, Sheets, Powerpoint
- Customer Service
- Inventory Control
- Customer Relations
- Store Organization
- Hiring and Training
- Staff Management
- Upselling and Cross Selling
- Photography & Editing
Timeline
Assistant Store Manager
NTB-National Tire & Battery
08.2023 - Current
Parts Sale Manager
AutoZone Auto Parts Inc.
07.2022 - 08.2023
Package Handler
FedEx Ground
11.2020 - 04.2022
Cashier
Biscuitville
06.2020 - 11.2020
Cashier
Murphy Oil USA
03.2020 - 06.2020
Shift Manager
Skateland USA North
09.2018 - 01.2024
Associate of Science - Criminal Justice
Greensboro College
High school diploma or GED -
Grimsley High School
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