Olivia Hall
Providenciales,TCI
Summary
Customer service professional with expertise in service delivery and multitasking. Demonstrated ability to build professional relationships that enhance profitability and drive business results. Strong skills in client rapport and a commitment to customer satisfaction. Specializes in optimizing quality and processes to support overall company success.
Overview
9
9
years of professional experience
Work history
Remittance Officer
Scotia Bank
Providenciales, Turks and Caicos Islands
10.2023 - Current
- Evaluated customer feedback to inform product and service improvements.
- Upholding 100% balancing cash.
- Achieving over 90% sales target
- Reduced errors in remittance processing through precise data entry.
- Trained new hires, instilling best practices for team efficiency.
- Managed sensitive information securely, upholding strict confidentiality standards.
- Supervised cash management operations, optimising efficiency in issuing cash.
- Oversaw timely delivery of cash shipments to maintain operational flow.
- Ensured ABM systems remained functional to support daily activities.
- Balanced teller drawers and ATM cash, achieving flawless accuracy.
Senior Customer Service Officer
Scotia Bank
Providenciales, Turks and Caicos Islands
03.2022 - 10.2023
- Assisted customers with account setup, closures, loan applications, and new service registrations.
- Achieved over 90% targeted goals.
- Maintained strict compliance with banking regulations to safeguard client security.
- Resolved customer complaints promptly, significantly improving satisfaction levels.
- Investigated complex complaints swiftly, delivering satisfactory solutions to clients.
- Supervised daily operations, ensuring seamless workflow across all departments.
- Mentored junior staff members, encouraging professional growth within a supportive environment.
- Mitigated potential issues through proactive problem-solving techniques.
- Handled challenging interactions calmly, fostering a positive atmosphere.
Sales and Customer Service Representative
Digicel TCI
Providenciales, Turks and Caicos Islands
08.2016 - 01.2021
- Established strong customer relationships, fostering brand loyalty.
- Handled cash transactions accurately, ensuring financial integrity.
- Assisted in designing promotional materials to stimulate customer interest.
- Monitored industry trends to tailor sales tactics effectively.
- Collaborated with logistics department to ensure timely deliveries.
- Resolved customer complaints, guaranteeing satisfaction with products and services.
- Delivered exceptional service, addressing concerns promptly to enhance satisfaction.
Education
Bachelor of Business Administration - Business Administration and Management
University of the West Indies
Kingston, Jamica. 01.2024 -
Diploma of Higher Education - Secondary Education
Clement Howell High School
Providenciales, Turks and Caicos Islands. 09.2010 - 06/2015
Skills
- Self-motivation
- Creative thinking
- Verbal and written communication
- Customer service orientation
- Work coordination
- Leadership excellence
- Community relations
- Team collaboration
- Multitasking abilities
- Problem-solving skills
- Relationship building
- Interpersonal sensitivity
Timeline
Bachelor of Business Administration - Business Administration and Management
University of the West Indies
01.2024 -
Remittance Officer
Scotia Bank
10.2023 - Current
Senior Customer Service Officer
Scotia Bank
03.2022 - 10.2023
Sales and Customer Service Representative
Digicel TCI
08.2016 - 01.2021
Diploma of Higher Education - Secondary Education
Clement Howell High School
09.2010 - 06/2015