Olivia Hall-Wilson

-Checking in patients

- Getting updated paperwork, medical history, drivers licenses, making sure insurance was entered in, and updating any medical info.

- Making sure route slips were good to go for the next day

- Calculating doctors hours at the end of each month

- Writing out “thank you” notes for our New Patients and their Referrals

- Checking “Vyne” for messages from patients

- Receiving in lab cases from different labs to the patients charts and making sure they were received by their appointment dates

-Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

-Kept reception area clean and neat to give patients positive first impressions.

-Handled cash transactions

- Practiced HIPAA rules with patients

- Opened and closed the store in a timely manner

- Handled cash, credit cards, and debit cards

- Counted money to make sure the drawers and safe were correct each morning and night

- Made sure my staff was taken care of

- Performed returns and exchanges as the customer wished.

- Counted inventory every 3 months to ensure the store was stocked well enough to provide to customers and other stores.

- Communicated with other districts of Cavenders to accommodate the customers wants regarding items in the store that we did not have in stock.

- Pulling web orders each day and packed them to ensure they would get to the customers as timely as possible.

- Practiced customer service everyday.

- Answering phones/talking to sales reps, customers, and other stores each and everyday.