Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Hamer

Springfield,IL

Summary

Dependable office associate with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Welcome Specialist

Brady Schroeder - State Farm
Springfield, IL
10.2023 - Current
  • Developed and implemented specialized procedures for customer service operations.
  • Generated reports to track performance metrics of team members.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Provided technical support for customers in resolving complex issues.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Collaborated with marketing teams to develop promotional campaigns.
  • Exercised versatility in fast-paced, agile work environments.
  • Participated in ongoing training and compliance activities.
  • Defined team directions and provided guidance to members.
  • Managed and resolved incidents according to service agreements.
  • Balanced competing priorities through deliberate project and time management practices.
  • Leveraged specialized knowledge to act as subject matter expert within organization.
  • Identified opportunities to enhance specialization resulting in increased efficiency.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Assessed company operations for compliance with safety standards.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Worked closely with human resources to support employee management and organizational planning.

Sales Associate

Menards – Retail Store
Springfield, IL
09.2020 - 05.2024
  • Assists customers with locating and choosing merchandise in any store department
  • Increased product appeal and customer experience by interacting directly with 50 customers per day
  • Complete setups, breakdowns, and product preparation for promotional displays
  • Support loss prevention goals by maintaining accurate counts and monitoring shopper behavior
  • Earned a “You made a difference” award out of 400+ employees based on the number of nominations.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Used technology resources to assist customers in locating and selecting items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Testing Technician

Reditus Labs
01.2005 - 02.2005
  • Remote Covid 19 testing company
  • Drove to different prisons in Illinois and worked with a team of 3-5 people to accurately test 500-inmates and staff a day
  • Proficiently and politely tested each person and kept count of tests and labels for each person
  • Communicated clearly and in a timely manner, scheduling when and where I was to be on a given day.
  • Followed PPE protocols 100% of the time while working inside Correctional facilities.

Education

Associates Degree In Progress - Computer Science

Lincoln Land Community College

Skills

  • Using computers 10 years
  • Microsoft Office (Excel, PowerPoint) 2 years
  • Writing 5 years
  • Answering phone calls professionally and politely 4 years
  • Problem solving 8 years
  • Customer Needs Assessment 4 years
  • Listening Skills 11 years
  • Merchandise Display 3 years
  • Product and Service Sales 3 years
  • Exceptional Customer Service 4 years
  • Energetic Self-Starter 6 years

Timeline

Welcome Specialist

Brady Schroeder - State Farm
10.2023 - Current

Sales Associate

Menards – Retail Store
09.2020 - 05.2024

Testing Technician

Reditus Labs
01.2005 - 02.2005

Associates Degree In Progress - Computer Science

Lincoln Land Community College

Similar Profiles

CREATE PROFILE
Olivia Hamer