Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Hamilton

Broken Arrow,OK

Summary

Motivated professional brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of practices and market conditions. Patient leader promoting developed skills in customer service and issue resolution. Enthusiastic yet disciplined house manager well-versed in scheduling and customer service for organization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

House Manager

Aall living services
Tulsa, OK
06.2024 - Current
  • Organized and maintained household inventory records, including supplies and equipment.
  • Provided support and training to clients in the areas of daily living skills, communication, socialization, mobility and behavior management.
  • Facilitated group sessions with clients on topics such as independent living skills, problem solving techniques, leisure activities and self-advocacy.
  • Monitored progress towards goals established in habilitation plans and documented outcomes accordingly.
  • Supported individuals with disabilities during medical appointments by providing transportation or other necessary accommodations.
  • Documented and filed patient health reports and charts.

Direct Care Worker Supervisor

OKCYC/Elk Run
Tulsa, OK
05.2022 - 06.2024
  • Assisted clients with daily activities, including meal preparation and medication administration.
  • Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
  • Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
  • Encouraged socialization through recreational activities such as group outings and community events.
  • Organized paperwork related to case notes, assessment forms and discharge summaries.
  • Provided emotional support to clients experiencing difficult life transitions or crises.
  • Established trusting relationships with clients by being a reliable source of support.
  • Responded promptly to emergency situations using sound judgment techniques.

Daycare Teacher

Papa bears daycare
Oklahoma City, OK
11.2021 - 02.2022
  • Developed lesson plans and activities to engage children in learning.
  • Supervised children during meal times, playtime, and other activities.
  • Assisted with toilet training and diaper changing when necessary.
  • Managed record keeping duties such as attendance records and daily reports of individual child activities.
  • Ensured safety of all children by monitoring playground equipment use.
  • Read aloud and played alphabet games to encourage early literacy.

Habilitation Training Specialist

Independent Opportunities Inc.
Oklahoma City, OK
01.2019 - 11.2020
  • Conducted assessments of individuals to determine their level of functioning, abilities and needs.
  • Provided support and training to clients in the areas of daily living skills, communication, socialization, mobility and behavior management.
  • Implemented teaching strategies designed to increase independence in activities of daily living, communication and socialization skills.
  • Monitored progress towards goals established in habilitation plans and documented outcomes accordingly.
  • Provided guidance to clients regarding community resources available that may be beneficial to them.

Crisis Intervention Worker

Green Country Behavioral Health
Muskogee, OK
05.2017 - 07.2018
  • Provided emotional support and crisis intervention to individuals in distress.
  • Developed service plans that addressed the mental health needs of clients.
  • Assisted clients in identifying resources to meet their basic needs.
  • Maintained detailed records on client progress and services provided.
  • Coordinated transportation for appointments or recreational activities for clients who lacked access to reliable transportation options.
  • Facilitated de-escalation techniques to reduce the intensity of clients' emotional distress.

CNA

Broadway Manor Care Center
Muskogee, OK
10.2016 - 07.2017
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Monitored food intake and output as directed by nursing staff.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

Cashier

Walmart
Muskogee, OK
01.2013 - 01.2015
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Drop Team Member

Muskogee Creek Nation Casino
Muskogee, OK
08.2011 - 12.2012
  • Counted, verified and posted armored car deposits.
  • Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
  • Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
  • Cleared coin jams and performed minor slot machine repairs.

Education

High School Diploma -

Muskogee High School
Muskogee, OK
05-2010

Skills

  • Employee Scheduling
  • Housekeeping
  • Staff Training
  • Personal Shopping
  • Calendar Management
  • Expense Management
  • Activities scheduling
  • Activity Supervision
  • Appointment Coordination
  • Financial Management
  • Emergency Response
  • Behavior Modeling
  • Safety Management

Certification

  • CPR First Aide
  • MAT
  • Ukera
  • TCI

Timeline

House Manager

Aall living services
06.2024 - Current

Direct Care Worker Supervisor

OKCYC/Elk Run
05.2022 - 06.2024

Daycare Teacher

Papa bears daycare
11.2021 - 02.2022

Habilitation Training Specialist

Independent Opportunities Inc.
01.2019 - 11.2020

Crisis Intervention Worker

Green Country Behavioral Health
05.2017 - 07.2018

CNA

Broadway Manor Care Center
10.2016 - 07.2017

Cashier

Walmart
01.2013 - 01.2015

Drop Team Member

Muskogee Creek Nation Casino
08.2011 - 12.2012

High School Diploma -

Muskogee High School

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Olivia Hamilton