Summary
Overview
Work History
Education
Skills
Volunteer Experience
Masters Thesis
Study Abroad Internship
Timeline
Generic

Olivia Handman-Shoop

Seattle,WA

Summary

Warm and personable higher education support professional with a genuine passion for helping others. Known for my friendly demeanor, I thrive on building meaningful connections with students, faculty, and staff. Meticulously detail-oriented and resourceful, I approach every task with a focus on meeting individual needs and fostering a supportive environment. Seeking an engaging role where I can continue to make a difference through personalized student and faculty support.

Overview

4
4
years of professional experience

Work History

Administrative Assistant to the Dean Of Education

Seattle Pacific University
Seattle, WA
08.2023 - Current
  • Manage confidential correspondence, including emails, memos, and forms, maintaining professionalism and accuracy in communication.
  • Oversee faculty review and promotion schedules, facilitating timely progress tracking and documentation.
  • Implement and maintain organized filing systems, streamlining access to critical information and documents.
  • Schedule and facilitate School of Education committee meetings and campus events, including retreats, socials, and receptions, with meticulous attention to detail and timeliness.
  • Supervise graduate assistants and student workers, including hiring, scheduling, project assignment, and payroll management.
  • Collaborate with the budget office on financial projects, including bookkeeping and reconciliation of monthly credit card statements.
  • Assume responsibilities as the Building Emergency Coordinator for the School of Education, ensuring adherence to safety protocols and training staff on evacuation and lockdown procedures.
  • Act as the designated Power User for School of Education systems, providing expertise and support to staff members.
  • Facilitate mass email campaigns for external community outreach, enhancing the School's engagement and visibility.

School Support Lead

Yellow Wood Academy
Seattle, WA
05.2021 - 06.2023
  • Managed and oversaw all office operations, including the front desk and procurement processes, ensuring efficient workflow and resource allocation.
  • Provided comprehensive support to staff, students, and families, resolving student issues via phone, email, and in-person interactions with empathy and professionalism.
  • Offered personalized guidance and support to students on mental health, academic, and college-related concerns through one-on-one advising sessions.
  • Coordinated class schedules and communications with families to facilitate students' academic progress and engagement.
  • Occasionally substituted for teachers, ensuring continuity of instruction and a supportive learning environment in their absence.
  • Led recruitment and hiring processes for support staff, fostering a skilled and cohesive team to meet student needs effectively.
  • Contributed to strategic planning and development initiatives aimed at enhancing student support services and addressing evolving needs.
  • Utilized intervention and de-escalation techniques to support students in managing challenging situations and fostering positive outcomes.
  • Organized and managed events and field trips involving large groups of 50+ students, ensuring safety and logistical efficiency.
  • Supervised a team of three Paraprofessionals, providing guidance and support to optimize their contributions to student success.
  • Assisted in case management for district students, collaborating with stakeholders to address individual needs and promote student well-being.
  • Served as a liaison between parents, students, teachers, and the administration team, facilitating effective communication and collaboration.
  • Developed and implemented student High School and Beyond plans to fulfill district requirements and support students' post-graduation aspirations.
  • Utilized forefront training to effectively intervene and support students experiencing mental health crises, contributing to a safe and supportive school environment.
  • Contributed to the development and implementation of the Homeroom social-emotional curriculum, fostering students' social and emotional development during dedicated teaching blocks.

Client Care Coordinator

BluePearl Emergency Vet
Seattle, WA
01.2021 - 04.2021
  • Facilitated client admissions and managed inpatient paperwork with meticulous attention to detail, ensuring accurate documentation and efficient processing.
  • Demonstrated compassion and expertise in assisting clients over the phone, guiding them through emergency scenarios, and facilitating the safe admission of their pets into the ER.
  • Administered billing processes with precision, handling confidential information with discretion and professionalism to maintain client trust and confidentiality.
  • Provided empathetic support to clients during stressful situations, offering comfort and reassurance to alleviate anxiety and promote a sense of calm.
  • Proactively managed incoming animal emergencies, coordinating responses and ensuring timely and appropriate care.
  • Served as a proficient translator, bridging communication gaps between medical staff and patients to facilitate understanding and ensure effective care delivery.

Ambassador

MEANS (Intern) database - Remote
Remote
01.2021 - 04.2021
  • Conducted extensive research on food insecurity policy, exploring strategies to alleviate hunger and promote food accessibility.
  • Established strategic partnerships with local restaurants and nonprofits, expanding the network for food recovery initiatives and maximizing resource utilization.
  • Fostered public awareness and education on the issue of food waste through engaging and informative blog posts, empowering communities to take action.
  • Monitored and tracked legislative developments in food insecurity policy, ensuring informed advocacy and proactive support for impactful initiatives.

Elected Graduate Student Representative

University of Washington Bothell
Bothell, WA
01.2020 - 08.2020
  • Facilitated effective communication channels between students, program directors, and faculty members, fostering a cohesive and supportive academic environment.
  • Orchestrated and managed social events for the cohort, leveraging strong organizational skills to coordinate schedules, delegate tasks, and ensure successful execution.
  • Efficiently disseminated vital information from faculty to the cohort, ensuring timely and accurate communication of program updates, requirements, and expectations.

Education

M.A in Policy Studies (emphasis in education policy) -

The University of Washington
08.2020

B.A Policy and Cultural Studies -

The Evergreen State College
06.2019

Study Abroad: Decolonization in the Pacific Rim Aotearoa New Zealand

Skills

  • Research Capabilities
  • Verbal Communication
  • Time Management
  • Administrative Support
  • Problem-Solving
  • Customer Relations
  • Microsoft Office Suite/Google
  • Data Collection and Analysis
  • Conflict Resolution
  • Budgeting
  • Project Management

Volunteer Experience

  • Dyslexia Advisory Council, Member, Washington, WA, 10/2020 - 06/2023, Reviewed the school's implementation of early reading comprehension screening to determine effectiveness, create plans for students above the second grade, and recommend best practices for students with dyslexia.
  • CIELO Olympia Washington, Olympia, WA, 01/2019 - 03/2019, Tutored Adult students for the United States citizenship test in oral and written English., Taught history and American culture., Assisted in navigating the U.S citizenship and immigration websites and other online practices., Helped students find at-home resources for the Citizenship test.
  • SPU’s School of Education DEI Committee, 08/2023 - Present, Actively participate in committee meetings to discuss and strategize DEI initiatives., Collaborate with fellow committee members to identify potential speakers aligned with the committee DEI goals., Collaborated on the creation of promotional materials to raise awareness about the event.

Masters Thesis

Conducted a comprehensive Cross-Sectional Study on Accessibility to Special Education Services from September 2019 to August 2020, focusing on the correlation between financial resources and access to disability services for students in King County.

  • Engaged in in-depth interviews with families residing in King County to gain insights into their experiences accessing special education services.
  • Employed rigorous data analysis techniques, including transcription and interpretation, to derive meaningful conclusions from the collected data.
  • Formulated and presented recommendations for potential solutions based on the insights gleaned from the interviews, aiming to address gaps in accessibility and equity.
  • Authored and meticulously edited a 40-page thesis, encapsulating the study's methodology, findings, and recommendations.

Study Abroad Internship

Aotearoa

Employed at Te Roopu Taurima, an organization dedicated to supporting individuals with Maori disabilities, from February 2018 to April 2018. Was asked to work on a transformative project centered around the Treaty of Waitangi.

  • Conducted thorough research by analyzing historical texts to compile insights on the treatment of Maori people with disabilities throughout history.
  • Engaged with Maori elders to gain invaluable cultural perspectives and insights.
  • Examined current policies and practices to identify gaps and areas for improvement in the support of Maori individuals with disabilities.
  • Authored and submitted a comprehensive Treaty Claim to the New Zealand government, advocating for the rights and recognition of Maori individuals with disabilities.

Timeline

Administrative Assistant to the Dean Of Education

Seattle Pacific University
08.2023 - Current

School Support Lead

Yellow Wood Academy
05.2021 - 06.2023

Client Care Coordinator

BluePearl Emergency Vet
01.2021 - 04.2021

Ambassador

MEANS (Intern) database - Remote
01.2021 - 04.2021

Elected Graduate Student Representative

University of Washington Bothell
01.2020 - 08.2020

M.A in Policy Studies (emphasis in education policy) -

The University of Washington

B.A Policy and Cultural Studies -

The Evergreen State College

Study Abroad: Decolonization in the Pacific Rim Aotearoa New Zealand
Olivia Handman-Shoop