Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Hankinson

Portland,OR

Summary

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures.

Overview

11
11
years of professional experience

Work History

Community Director

FPI Management
2023.07 - Current
  • Improved resident satisfaction through timely and effective communication and conflict resolution.
  • Implemented innovative marketing strategies to attract new residents and increase occupancy rates.
  • Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
  • Conducted regular property inspections, maintaining a high standard of cleanliness throughout the community.
  • Supervised on-site staff, providing guidance, training, and performance evaluations as needed.

Community Manager

Avenue5
2022.12 - 2023.07
  • Managed community within established cost constraints.
  • Processed checks and invoices.
  • Effectively managed a team of two maintenance and one office personnel.
  • Inspected buildings, vacant units, grounds, and common areas regularly to identify repairs needing immediate attention.
  • Completed accounting month end and processed move out statements.
  • Daily reports, weekly reports, Executive Summary, reclasses/accruals, and variance notes all completed by deadlines given.

Community Manager

Prime Group LLC
2022.08 - 2022.12
  • Worked with maintenance staff to complete timely repairs and turnovers.
  • Planned and executed promotional activities to drive community engagement and boost morale.
  • Communicated efficiently with residents, while overcoming objections.
  • Managed community within established cost constraints.
  • Collaborated with Construction Project Manager and vendors during ongoing window replacements, deck rebuilds, siding, and paint project.
  • Effectively managed team of seven maintenance and office personnel.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.

Assistant Community Manager

Prime Group LLC
2019.08 - 2022.08
  • Worked with maintenance staff to complete timely repairs and turnovers.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Handled all tenant logistics and leases and effectively scheduled appointments, tours, move-ins and move-outs.
  • Met with residents to gather information and develop effective solutions.
  • Processed 10 day notices and evictions.
  • Distributed and followed up on tenant renewal notices.

Leasing Consultant

Prime Group LLC
2016.08 - 2019.08
  • Responded to requests and scheduled appointments for property showings.
  • Greeted prospects, showed apartments, and prepared leases.
  • Conducted community tours to highlight features, answer questions and guide concerns to close contracts.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Verified tenant incomes and other information before accepting lease applications.


Assistant Manager

Party Craft
2013.09 - 2016.08
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Achieved recognition for contribution to store success by optimizing sales.

Education

High School Diploma -

Dimond High School
Anchorage, AK
05.2014

Skills

  • OneSite
  • Yardi
  • YieldStar
  • RealPage
  • Knock
  • CRM
  • Customer Service
  • Reliable
  • Organized
  • Detail-Oriented
  • Leader
  • Fast Learner

Timeline

Community Director

FPI Management
2023.07 - Current

Community Manager

Avenue5
2022.12 - 2023.07

Community Manager

Prime Group LLC
2022.08 - 2022.12

Assistant Community Manager

Prime Group LLC
2019.08 - 2022.08

Leasing Consultant

Prime Group LLC
2016.08 - 2019.08

Assistant Manager

Party Craft
2013.09 - 2016.08

High School Diploma -

Dimond High School
Olivia Hankinson