Olivia Hankinson
Portland,OR
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures.
Overview
11
11
years of professional experience
Work History
Community Director
FPI Management
07.2023 - Current
- Improved resident satisfaction through timely and effective communication and conflict resolution.
- Implemented innovative marketing strategies to attract new residents and increase occupancy rates.
- Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
- Conducted regular property inspections, maintaining a high standard of cleanliness throughout the community.
- Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
Community Manager
Avenue5
12.2022 - 07.2023
- Managed community within established cost constraints.
- Processed checks and invoices.
- Effectively managed a team of two maintenance and one office personnel.
- Inspected buildings, vacant units, grounds, and common areas regularly to identify repairs needing immediate attention.
- Completed accounting month end and processed move out statements.
- Daily reports, weekly reports, Executive Summary, reclasses/accruals, and variance notes all completed by deadlines given.
Community Manager
Prime Group LLC
08.2022 - 12.2022
- Worked with maintenance staff to complete timely repairs and turnovers.
- Planned and executed promotional activities to drive community engagement and boost morale.
- Communicated efficiently with residents, while overcoming objections.
- Managed community within established cost constraints.
- Collaborated with Construction Project Manager and vendors during ongoing window replacements, deck rebuilds, siding, and paint project.
- Effectively managed team of seven maintenance and office personnel.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
Assistant Community Manager
Prime Group LLC
08.2019 - 08.2022
- Worked with maintenance staff to complete timely repairs and turnovers.
- Received and processed resident payments, and updated system accounts with latest information.
- Handled all tenant logistics and leases and effectively scheduled appointments, tours, move-ins and move-outs.
- Met with residents to gather information and develop effective solutions.
- Processed 10 day notices and evictions.
- Distributed and followed up on tenant renewal notices.
Leasing Consultant
Prime Group LLC
08.2016 - 08.2019
- Responded to requests and scheduled appointments for property showings.
- Greeted prospects, showed apartments, and prepared leases.
- Conducted community tours to highlight features, answer questions and guide concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Verified tenant incomes and other information before accepting lease applications.
Assistant Manager
Party Craft
09.2013 - 08.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Achieved recognition for contribution to store success by optimizing sales.
Education
High School Diploma -
Dimond High School
Anchorage, AK05.2014
Skills
- OneSite
- Yardi
- YieldStar
- RealPage
- Knock
- CRM
- Customer Service
- Reliable
- Organized
- Detail-Oriented
- Leader
- Fast Learner
Timeline
Community Director
FPI Management
07.2023 - Current
Community Manager
Avenue5
12.2022 - 07.2023
Community Manager
Prime Group LLC
08.2022 - 12.2022
Assistant Community Manager
Prime Group LLC
08.2019 - 08.2022
Leasing Consultant
Prime Group LLC
08.2016 - 08.2019
Assistant Manager
Party Craft
09.2013 - 08.2016
High School Diploma -
Dimond High School
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