Olivia Hankinson
Portland,OR
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures.
Overview
11
11
years of professional experience
Work History
Community Director
FPI Management
The Township Canby
07.2023 - Current
- Improved resident satisfaction through timely and effective communication and conflict resolution.
- Implemented innovative marketing strategies to attract new residents and increase occupancy rates.
- Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
- Conducted regular property inspections, maintaining a high standard of cleanliness throughout the community.
- Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
Community Manager
Avenue5
Aspire Columbia Ridge
12.2022 - 07.2023
- Managed community within established cost constraints.
- Processed checks and invoices.
- Effectively managed a team of two maintenance and one office personnel.
- Inspected buildings, vacant units, grounds, and common areas regularly to identify repairs needing immediate attention.
- Completed accounting month end and processed move out statements.
- Daily reports, weekly reports, Executive Summary, reclasses/accruals, and variance notes all completed by deadlines given.
Community Manager
Prime Group LLC
Rock Creek 185
08.2022 - 12.2022
- Worked with maintenance staff to complete timely repairs and turnovers.
- Planned and executed promotional activities to drive community engagement and boost morale.
- Communicated efficiently with residents, while overcoming objections.
- Managed community within established cost constraints.
- Collaborated with Construction Project Manager and vendors during ongoing window replacements, deck rebuilds, siding, and paint project.
- Effectively managed team of seven maintenance and office personnel.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
Assistant Community Manager
Prime Group LLC
The Frank Estate
08.2019 - 08.2022
- Worked with maintenance staff to complete timely repairs and turnovers.
- Received and processed resident payments, and updated system accounts with latest information.
- Handled all tenant logistics and leases and effectively scheduled appointments, tours, move-ins and move-outs.
- Met with residents to gather information and develop effective solutions.
- Processed 10 day notices and evictions.
- Distributed and followed up on tenant renewal notices.
Leasing Consultant
Prime Group LLC
Wimbledon Square And Gardens
08.2016 - 08.2019
- Responded to requests and scheduled appointments for property showings.
- Greeted prospects, showed apartments, and prepared leases.
- Conducted community tours to highlight features, answer questions and guide concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Verified tenant incomes and other information before accepting lease applications.
Assistant Manager
Party Craft
Anchorage, AK
09.2013 - 08.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Achieved recognition for contribution to store success by optimizing sales.
Education
High School Diploma -
Dimond High School
Anchorage, AK05.2014
Skills
- OneSite
- Yardi
- YieldStar
- RealPage
- Knock
- CRM
- Customer Service
- Reliable
- Organized
- Detail-Oriented
- Leader
- Fast Learner
Timeline
Community Director
FPI Management
07.2023 - Current
Community Manager
Avenue5
12.2022 - 07.2023
Community Manager
Prime Group LLC
08.2022 - 12.2022
Assistant Community Manager
Prime Group LLC
08.2019 - 08.2022
Leasing Consultant
Prime Group LLC
08.2016 - 08.2019
Assistant Manager
Party Craft
09.2013 - 08.2016
High School Diploma -
Dimond High School