Olivia Harris
Tucson,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Front of House Manager
Roccos Pizza
03.2019 - 11.2022
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Motivated staff to perform at peak efficiency and quality.
Associate
Big Lots
04.2015 - 12.2017
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Childcare Provider
CPS
01.2012 - 04.2014
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in potty training and other daily hygiene activities to support child development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Supported young children through development of life skills such as taking turns, resolving conflict and expressing emotions appropriately.
- Created safe, inviting in-home environment conducive to structured activity and unstructured play.
- Maintained safe environment by keeping watchful eye on children.
- Collaborated with clients to develop family-friendly schedule.
- Worked with parents one-on-one to address individual needs of children in care.
Education
Certificate - Dental Assisting
Charter College - Pasco, Washington
Pasco, WA11.2016
Skills
- POS System Operations
- Training and Coaching
- Service Prioritization
- Restaurant Operations
- Health Code Compliance
- Staff Supervision
- Conflict Resolution
- Health Department Inspections
- Quality Control
- Staff Management
- Complaint handling
- Time management
- Adaptability
- Effective communication
- Menu knowledge
- Floor management
- Decision-making abilities
- Customer service excellence
- Organizational skills
- Multitasking abilities
- Cash handling
- Policy enforcement
- Attention to detail
- Money Handling
- Strategic Planning
- Employee Performance Evaluations
Timeline
Front of House Manager
Roccos Pizza
03.2019 - 11.2022
Associate
Big Lots
04.2015 - 12.2017
Childcare Provider
CPS
01.2012 - 04.2014
Certificate - Dental Assisting
Charter College - Pasco, Washington
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