Olivia Harris
LaFollette,TN
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
1
1
years of professional experience
Work History
Kick Chat Moderator For Online Gaming Streamer
Kick/Online Streamer
2023 - Current
- Volunteer for now.
- Enforced community standards by removing inappropriate content and addressing user violations effectively.
- Moderated live chat interactions to ensure positive community engagement and adherence to platform guidelines.
- Supported the growth of the community by engaging users in constructive conversations and activities.
- Enhanced user experience by monitoring chat rooms and enforcing community guidelines.
- Reduced inappropriate content by promptly addressing user violations and conflicts.
Discord Chat Moderator For Online Streamer
Discord/Online Streamer
2023 - Current
- Volunteer for now.
- Responded promptly to user inquiries, providing support and resolving conflicts in real-time.
- Monitored live chat interactions to ensure compliance with community guidelines and foster positive engagement.
- Collaborated with streamers to enhance viewer experience through effective moderation strategies.
- Identified and escalated inappropriate content, maintaining a safe online environment for users.
- Implemented moderation tools and commands to streamline chat management processes.
Sitel
Sitel DirecTV
04.2020 - 06.2020
- Scheduled Appointments for technicians/dispatched work orders.
- Handled tech issues from DIRECTTV.
- Answered phone calls addressing customer issues.
- Used CRM Software
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Wal-Mart Associate
Walmart-Jacksboro, TN
09.2010 - 06.2011
- Trained in Housewares/Hardware department
- Assisted customers and handled their needs and complaints
- Mixed paint and answered phone calls while stocking products.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Executed daily operational tasks, maintaining store cleanliness and organization standards.
- Collaborated with team members to enhance customer service and resolve inquiries efficiently.
- Monitored product displays, ensuring compliance with visual merchandising guidelines.
- Contributed to promotional setups, aligning with marketing strategies to boost sales visibility.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
NOT COMPLETE - Computer Science
BYU-IDAHO-Idaho
03.2023
High school diploma - undefined
Campbell County Comprehensive High School
Jacksboro, TN05.2010
Skills
- Call Center Tech Support (Less than 1 year)
- Computer Science (Less than 1 year)
- Git (Less than 1 year)
- Python (Less than 1 year)
- Customer service (1 year)
- JavaScript (Less than 1 year)
- De-escalation techniques
- Strong empathy
- Community engagement
- Teamwork
Languages
English - Fluent
Timeline
Sitel
Sitel DirecTV
04.2020 - 06.2020
Wal-Mart Associate
Walmart-Jacksboro, TN
09.2010 - 06.2011
High school diploma - undefined
Campbell County Comprehensive High School
Kick Chat Moderator For Online Gaming Streamer
Kick/Online Streamer
2023 - Current
Discord Chat Moderator For Online Streamer
Discord/Online Streamer
2023 - Current
NOT COMPLETE - Computer Science
BYU-IDAHO-Idaho
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