Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Harrison

Tuscaloosa,AL

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

10
10
years of professional experience

Work History

Executive Assistant

HR Logics
Birmingham, AL
02.2023 - Current
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Created and maintained up-to-date records related to customer accounts or financial transactions.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Maintained confidential records and files related to executive operations.

Brand Ambassador

Loni Paige Events
Miami, FL
08.2022 - 02.2023
  • Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.
  • Attended trade shows, conferences, and other marketing events as a representative of the company.
  • Gathered customer feedback for product development purposes.
  • Created content such as videos, blogs, and articles highlighting the company's offerings.
  • Managed relationships with vendors involved in promotional activities.
  • Organized promotional events to introduce new products and services to the public.
  • Promoted positive company image through superior customer service experiences.
  • Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
  • Increased sales and brand awareness through face-to-face marketing.

Bartender

Heat Pizza Bar
Tuscaloosa, AL
05.2020 - 10.2021
  • Processed payments accurately and efficiently with POS system.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Provided drink suggestions to customers based on their preferences.
  • Resolved customer complaints in a professional manner.
  • Greeted customers and provided excellent customer service.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Balanced daily registers and generated sales reports for management.

Manager

Jimmy John's
Tuscaloosa, AL
06.2014 - 12.2017
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Established processes to ensure efficient workflow throughout the organization.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership during times of organizational change or crisis situations.
  • Directed recruitment, hiring, and training of new staff members.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Bachelor of Science - Psychology

The University of Alabama
Tuscaloosa, AL
12-2024

Skills

  • Scheduling
  • Social Media Management
  • Administrative Support
  • Customer Service
  • Articulate and well-spoken
  • Task Delegation
  • Conflict Management
  • Travel Arrangements
  • Appointment Setting
  • Information confidentiality
  • Customer Service-Oriented

Timeline

Executive Assistant

HR Logics
02.2023 - Current

Brand Ambassador

Loni Paige Events
08.2022 - 02.2023

Bartender

Heat Pizza Bar
05.2020 - 10.2021

Manager

Jimmy John's
06.2014 - 12.2017

Bachelor of Science - Psychology

The University of Alabama

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Olivia Harrison