Olivia Harrison
Randolph,MA
Summary
Energetically driven and client-focused, I excelled at the SOS Foundation by mastering problem-solving and verbal communication, enhancing team productivity and client satisfaction. Known for exceptional teamwork and a positive attitude, I contributed to significant program improvements, showcasing adaptability and a keen eye for detail. I helped to create multiple courses in Nutrition Education that were implemented in Title I schools and community programs.
Overview
3
3
years of professional experience
Work History
AmeriCorps VISTA
SOS Foundation
06.2022 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Newport Dine Out
10.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Circle K
05.2021 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products and services.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Master of Social Work - Social Work
Fordham University
The Bronx, NY05.2025
Bachelor of Science - Social Work
University of New Hampshire
Durham, NH05.2022
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Flexible and Adaptable
Multitasking Abilities
Critical Thinking
Active Listening
Problem Resolution
Verbal Communication
Timeline
AmeriCorps VISTA
SOS Foundation
06.2022 - 06.2024
Customer Service Representative
Newport Dine Out
10.2021 - 05.2022
Customer Service Representative
Circle K
05.2021 - 10.2021
Master of Social Work - Social Work
Fordham University
Bachelor of Science - Social Work
University of New Hampshire
Similar Profiles
Monica BuenoMonica Bueno
Volunteer at SOS Foundation/Beach Clean Up/Public LibraryVolunteer at SOS Foundation/Beach Clean Up/Public Library
Ryan MalcolmRyan Malcolm
Store Manager at SOS Phone Repairs DubboStore Manager at SOS Phone Repairs Dubbo
KHURRAM AHMEDKHURRAM AHMED
Security Site Supervisor at SOS SECURITY MANAGMENT LTDSecurity Site Supervisor at SOS SECURITY MANAGMENT LTD
Armany MatosArmany Matos
Footwear Team Lead at Dicks Sporting GoodsFootwear Team Lead at Dicks Sporting Goods
Ariége "Arie" AristilAriége "Arie" Aristil
Substance Use Disorder Counselor at MASAC at WellpathSubstance Use Disorder Counselor at MASAC at Wellpath