Olivia Hatalski
Ballston Spa,NY
Summary
Dynamic leader with proven expertise in operations management and team building, honed at Bare Blends. Excelled in enhancing customer relations and retention, streamlining processes for efficiency, and leading large-scale projects. Skilled in administrative tasks and fostering positive work environments, achieving significant improvements in employee satisfaction and client loyalty.
Overview
2025
2025
years of professional experience
Work History
General Manager
Bare Blends
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Front Desk Receptionist
Roosevelt Baths And Spas
03.2020 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Education
High School Diploma -
Corinth High School
Corinth, NY06.2020
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Customer Relations
- Verbal and written communication
- Administrative Skills
- Motivation
- Customer Retention
- Deadline-oriented
Timeline
Front Desk Receptionist
Roosevelt Baths And Spas
03.2020 - 04.2024
General Manager
Bare Blends
High School Diploma -
Corinth High School
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