Olivia Haugrose
Burlington,ND
Summary
Friendly Receptionist/ Assistant with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
12
12
years of professional experience
Work History
Assistant/Receptionist/ Inventory
Pinkerton Animal Hospital
12.2013 - Current
- Assisted with appointment scheduling for clients, improving overall office organization and time management.
- Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
- Facilitated communication between staff members and clients, addressing concerns promptly and professionally.
- Maintained an organized filing system for confidential documents, ensuring easy access to important information when needed.
- Supported office management by maintaining accurate inventory records of supplies and submitting orders when necessary.
- Managed multiple tasks simultaneously while maintaining professionalism under pressure during high-traffic periods at the front desk.
- Developed strong relationships with clients and colleagues through excellent interpersonal skills, resulting in increased trust and collaboration.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Monitored and adjusted inventory levels to meet customer needs and demands.
Fitness Instructor
Solidcore
11.2018 - 12.2021
- Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Collaborated with fellow fitness instructors to create diverse class schedules, ensuring a variety of options for clients.
- Maintained clean and organized fitness facilities, providing a safe and welcoming space for all gym members.
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Designed innovative fitness plans to keep clients engaged.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Demonstrated proper form and technique to prevent injury.
- Used music to motivate and energize classes.
- Set up and broke down equipment before and after classes.
- Provided emergency first aid and CPR as needed.
Receptionist
Oral & Facial Surgery Center
02.2012 - 11.2013
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions for dental insurance.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Entered and updated sensitive customer information during check-ins and room changes.
Education
High School Diploma -
North Marion High School
Rachel, WV05.2010
Skills
- Excellent communication
- Empathy and understanding
- Document preparation
- Office equipment operation
- Record keeping
- Administrative support
- Scheduling appointments
- Strong organization
- Clerical Support
- Data Entry
- Scheduling
- Documentation and Reporting
- Time Management
- Multi-Line Telephone Systems
- Expense Reporting
- Payment Processing
- Record Preparation
- Security Understanding
- Customer/Client Relations
Timeline
Fitness Instructor
Solidcore
11.2018 - 12.2021
Assistant/Receptionist/ Inventory
Pinkerton Animal Hospital
12.2013 - Current
Receptionist
Oral & Facial Surgery Center
02.2012 - 11.2013
High School Diploma -
North Marion High School
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