Olivia Hawley
Spokane Valley
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
3
3
years of professional experience
Work History
Parts Specialist
Uhaul
10.2023 - Current
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Streamlined ordering processes for faster turnaround times, improving overall efficiency within the department.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
Service Receptionist
Corwin Ford Spokane
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Food Server
Brookdale Park Place Retirement Community
05.2023 - 10.2023
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Streamlined order-taking process for faster service and increased table turnover rate.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
Registered Dental Assistant
South Hill Pediatric Dentistry
08.2022 - 12.2022
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
Chiropractic Receptionist
Spinal And Sports Care Clinic
06.2022 - 08.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
Escrow Assistant
Frontier Title & Escrow
12.2021 - 08.2022
- Studied and clarified buyer, seller, and lender instructions to determine escrow requirements.
- Opened incoming orders and set up escrow files within 2 hours of receiving the purchase agreement.
- Obtained documents such as proof of insurance and HOA statements.
- Prepared documents for closing and handled complete disbursement and follow-up of escrow transactions.
- Returned executed loan packages to the lender for review and approval by lender instructions.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Set up escrow transactions, processed deposits, and e-mailed out forms and preliminary title reports for review.
- Followed up on status of releases, policies, and return of recorded documents.
Receptionist
Lincoln Hospital
08.2021 - 12.2021
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Facility Screener
Lincoln Hospital
10.2020 - 12.2021
Education
High School Diploma -
Davenport High School Davenport Wa
Davenport Wa 06.2022
Pre-Nursing - Pre-Nursing
Spokane Falls Community College
Spokane, WA01.2022
Skills
- Customer/Client relations
- Documentation and reporting
- Shorthand writing
- Sorting and labeling
- Telephone etiquette
- Mail sorting
- Problem-solving skills
- Cash Handling
- Filing
- Insurance claims
- HIPAA Guidelines
- Insurance Verification
- Payment collection
- Basic Math
- Typing 60 wpm
Hobbies
Crocheting, Singing and playing the Flute.
Timeline
Parts Specialist
Uhaul
10.2023 - Current
Food Server
Brookdale Park Place Retirement Community
05.2023 - 10.2023
Service Receptionist
Corwin Ford Spokane
03.2023 - Current
Registered Dental Assistant
South Hill Pediatric Dentistry
08.2022 - 12.2022
Chiropractic Receptionist
Spinal And Sports Care Clinic
06.2022 - 08.2022
Escrow Assistant
Frontier Title & Escrow
12.2021 - 08.2022
Receptionist
Lincoln Hospital
08.2021 - 12.2021
Facility Screener
Lincoln Hospital
10.2020 - 12.2021
High School Diploma -
Davenport High School Davenport Wa
Pre-Nursing - Pre-Nursing
Spokane Falls Community College
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