Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Olivia Hein

Athens,GA

Summary

Dedicated Marketing Professional with extensive knowledge of e-commerce platforms and digital marketing, with a proven track record of utilizing various sales tools and strategies to increase revenue, identify new opportunities, and drive conversions. I’m ambitious and a self-starter, and am highly organized and detail-oriented with a deep understanding of the competitive online marketplace landscape.

Overview

13
years of professional experience
1
Certification

Work History

RehabMart

E-Commerce Coordinator
06.2021 - Current

Job overview

  • Knowledge source for teammates and other departments within the company.
  • Develop successful sales growth (through 2021/2022 Hyperbarics Theory of Impact Project) by establishing and following strategic organizational visions, missions, and operational plans.
  • Assist in organizing and overseeing departmental assignments.
  • Manage website blog dashboard and a team of external copywriters.
  • Develop and implement effective training videos and documents.
  • Recruit, interview, hire, and train copywriters for blog writing. I also train other teammates on these skills.
  • Utilize various analytics tools to track customer behavior, monitor trends, and identify new opportunities for growth.
  • Cultivate positive rapport with colleagues to boost company morale and team culture, and promote employee retention.

RehabMart

Data Optimization Specialist
02.2020 - 06.2021

Job overview

  • Established and maintained e-commerce website to sell products.
  • Recruited, interviewed, hired, and trained copywriters for blog writing.
  • Researched topics, searched for products to promote, and created outlines for the blog.
  • Completed keyword research and analyzed competitor SEO campaigns to identify gaps and opportunities.
  • Generated reports to monitor and analyze website performance.
  • Developed relationships with vendors to better help market products.
  • Updated vendor price lists.
  • Motivated employees to be productive and engaged in work.

Etsy

Etsy Shop Owner
01.2017 - 06.2020

Job overview

  • Established and maintained e-commerce website to sell products.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Created and uploaded digital media to online storefront for advertising purposes.
  • Procured and negotiated with suppliers to secure best prices for products.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Put together realistic budgets for successfully operating business.
  • Managed customer service inquiries and complaints for customer satisfaction.

Samsung Electronics

Commission Sales Associate
04.2019 - 01.2020

Job overview

  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Worked with sales team to collaboratively reach quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Quoted prices, credit terms and other bid specifications.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Attended weekly sales meetings and monthly sales trainings.

Bed Bath & Beyond

Assistant Front End Manager
01.2013 - 01.2015

Job overview

  • Maintained accurate records of sales and financial transactions per shift.
  • Trained and mentored team members to enhance professional development and accountability in workplace.
  • Worked to meet or exceed targets for specific product upselling.
  • Managed efficient cash register operations.

Main Street Garden And Foliage

Office Assistant
01.2012 - 01.2013

Job overview

  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Opened and closed location.
  • Offered hands-on assistance to customers, assessed needs, and maintained current knowledge of consumer preferences.
  • Collaborated with various departments to complete assigned tasks.

Buffalo's Cafe

Server and Team Trainer
08.2010 - 12.2011

Job overview

  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders and process payments.
  • Maintained detailed knowledge of menu and specials
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Athens Technical College
Athens, GA

Associate of Applied Science from Marketing Management
04.2019

North Oconee High School
Bogart, GA

High School Diploma
05.2010

Skills

  • Project Management
  • E-Commerce Strategy
  • Lead Generation Campaigns
  • Strategic Marketing
  • Impact Analysis

Accomplishments

For the 2021/2022 calendar year, I worked on a personal Theory of Impact (TOI) Project that focused on hyperbaric chambers. My core objectives included better advertising hyperbaric chambers, working directly with vendors to better our organization’s relationship, as well as helping guide customers through the purchase process to ensure sales.

This project increased the company's overall revenue of hyperbaric chambers from $288k to $752k! This project taught me valuable project management skills and enriched my ability to work with other departments to reach a shared goal. Thanks to my hard work and dedication, this impact on hyperbaric conversions is forecasted to remain successful and produce positive results for the 2022/2023 year with minimal input.

Certification

  • SEMRush Academy
  • Google Analytics Academy

Timeline

E-Commerce Coordinator

RehabMart
06.2021 - Current

Data Optimization Specialist

RehabMart
02.2020 - 06.2021

Commission Sales Associate

Samsung Electronics
04.2019 - 01.2020

Etsy Shop Owner

Etsy
01.2017 - 06.2020

Assistant Front End Manager

Bed Bath & Beyond
01.2013 - 01.2015

Office Assistant

Main Street Garden And Foliage
01.2012 - 01.2013

Server and Team Trainer

Buffalo's Cafe
08.2010 - 12.2011

Athens Technical College

Associate of Applied Science from Marketing Management

North Oconee High School

High School Diploma

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Olivia Hein