Olivia Heitzman
Fort Thomas,KY
Summary
Proven Contract Administrator with a track record of enhancing client relationships and streamlining project support at Spiff Contracting, LLC. Skilled in document review and customer service, adept at driving operational excellence across multiple properties, ensuring compliance and improving revenue generation. Demonstrates strong verbal communication and workflow management, achieving significant client satisfaction and operational efficiency. Excellent track record in enhancing tenant satisfaction at SCS Properties, LLC, showcasing expertise in property management and exceptional customer service. Successfully increased occupancy rates and streamlined rent collection processes.
Overview
7
7
years of professional experience
Work History
Contract Administrator
Spiff Contracting, LLC
01.2020 - Current
- Monitor over one thousand incoming contracts and service agreements for correct pricing and information per year.
- Maintain strict confidentiality of sensitive information while handling sensitive client contracts.
- Enhance client relationships by providing exceptional support during the contract process.
- Track contract milestones to facilitate project progress.
- Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
- Stored and filed contract documents in orderly, organized systems.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Completed bi-weekly payroll for 20 employees.
Property Manager
SCS Properties, LLC
09.2020 - Current
- Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintain positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Complete final move-out walk-throughs with tenants to identify required repairs.
- Conduct regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversee lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Follow up on delinquent tenants and coordinate collection procedures.
- Maintain original leases and renewal documents in digital and hardcopy format for property management office.
- Manage multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduce prospective tenants to types of units available and performed tours of premises.
- Monitor timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increase property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamline rent collection processes, reducing late payments and improving overall revenue generation.
- Maintain operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinate with legal counsel to resolve tenant disputes.
- Develop comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Administered operations to handle needs of more than 52 tenants across 11 property units.
- Collect and maintain careful records of rental payments and payment dates.
Cake Decorator
Fantasy In Frosting
04.2017 - 11.2019
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Packaged and priced over one hundred products according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Collaborated with the baking team of five to ensure seamless production of cakes, resulting in increased efficiency.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Utilized social media platforms to showcase completed projects, generating interest in the bakery's products and services among potential clients.
Education
Master of Science - Business Administration -Hospitality Concentration
Sullivan University
Louisville, KY06.2018
Bachelor of Science - Business Administration And Management
Sullivan University
Louisville, KY09.2016
Associate of Science - Baking And Pastry Arts
Sullivan University
Louisville, KY12.2014
Skills
- Customer service-focused
- Multi-family property management
- Workflow Management
- Project Support
- Verbal and written communication
- Document Control
- Document Review
- Data Entry
- Payroll Oversight
- Payment Collection
Timeline
Property Manager
SCS Properties, LLC
09.2020 - Current
Contract Administrator
Spiff Contracting, LLC
01.2020 - Current
Cake Decorator
Fantasy In Frosting
04.2017 - 11.2019
Master of Science - Business Administration -Hospitality Concentration
Sullivan University
Bachelor of Science - Business Administration And Management
Sullivan University
Associate of Science - Baking And Pastry Arts
Sullivan University
Similar Profiles
Moses EhimikaMoses Ehimika
Lead Mover at Spiff MovesLead Mover at Spiff Moves
Chantel HavengaChantel Havenga
Bookkeeper/Office Manager(Half Day post) at Spiff Transport/Toco Trans and TradeBookkeeper/Office Manager(Half Day post) at Spiff Transport/Toco Trans and Trade
Enoc AlvaradoEnoc Alvarado
Project Manager at ISC LLC (Innovative Solutions Contracting LLC)Project Manager at ISC LLC (Innovative Solutions Contracting LLC)