Olivia Heller
Tallahassee
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Advance Auto Parts Distribution Center. Excelled in conflict resolution and account management, enhancing customer satisfaction and loyalty. Proven track record in mentoring teams to exceed productivity targets by fostering a culture of efficiency and support.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Key Holder Supervisor
Advance Auto Parts Distribution Center
10.2018 - 08.2020
- Improved customer service by projecting friendly and knowledgeable attitude.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Received and counted money.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Trained and mentored new employees.
- Processed cash, credit, debit, and check payments.
- Rotated stock according to dates and protocols.
- Completed store opening and closing procedures.
Assistant Manager, Customer Service
Exon Gas Station
10.2020 - 01.2021
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Researched and corrected customer concerns to promote company loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Daycare Worker
Owned And Operated
01.2021 - 12.2022
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Monitored entrances and exits to maintain safety and organized environments.
- Distributed food, napkins, and beverages in preparation for snack time.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Encouraged good behaviors using positive reinforcement methods.
- Maintained child-friendly environment with access to outdoor activities.
Waitress
Golden Chicken
01.2022 - 04.2022
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Processed orders and sent to kitchen employees for preparation.
- Proved successful working within tight deadlines and a fast-paced environment.
Waitress Trainee
Cracker Barrel Restaurant
07.2024 - 07.2024
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01-2025
Skills
- Conflict Resolution Skills
- Account Management
- User Instructional Support
- Consultative sales
- Critical thinking
- International sales support
- Payment processing
Timeline
Waitress Trainee
Cracker Barrel Restaurant
07.2024 - 07.2024
Waitress
Golden Chicken
01.2022 - 04.2022
Daycare Worker
Owned And Operated
01.2021 - 12.2022
Assistant Manager, Customer Service
Exon Gas Station
10.2020 - 01.2021
Key Holder Supervisor
Advance Auto Parts Distribution Center
10.2018 - 08.2020
High School Diploma -
Penn Foster Career School
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