Olivia Heller
Panama City
Summary
Friendly and dependable team player who genuinely enjoys helping people and creating positive experiences. I take pride in bringing a smile to others, whether I’m assisting customers, answering phones, or supporting my coworkers. I’m comfortable handling calls, answering questions, and making sure people feel heard and taken care of.
I have experience with inventory tasks like organizing, tracking, and keeping things running smoothly behind the scenes. I’m quick to learn new systems and pick up new skills, and I’m always willing to step in wherever needed. Known for my positive attitude, strong work ethic, and reliability, I do my best to contribute to a supportive, efficient workplace every day.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Retail Store Manager
Advanced Auto Parts
Panama City
11.2025 - Current
- Managed daily store operations and ensured smooth workflow.
- Trained and supervised staff on customer service best practices.
- Organized inventory and maintained stock levels for efficiency.
- Assisted customers with product selections and inquiries effectively.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized merchandise displays according to seasonal promotions or special events.
Security Officer
Sentry
Tallahassee
02.2025 - 11.2026
- Conducted regular patrols to identify potential safety hazards or suspicious activities.
- Collaborated with local law enforcement during incidents or emergencies on-site.
- Enforced company policies regarding access control and visitor management procedures.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
Childcare Provider
My self
Tallahassee
05.2024 - 03.2025
- Supervised daily activities and ensured safety of children in care.
- Developed engaging educational activities to promote learning and development.
- Communicated effectively with parents about children's progress and needs.
- Maintained a clean and organized play area for children's comfort and safety.
- Coordinated schedules and routines to create a stable environment for children.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Sanitized toys and tables to maintain clean, safe environment.
- Maintained daily records of activities, behaviors, meals, and naps.
Education
Penn Foster Highschool
Akaska, SDSkills
- Store operations
- Customer service
- Inventory management
- Visual merchandising
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Data analysis
- Stockroom management
- Team collaboration
- Strong multi-tasking
- POS system experience
- Multi-line telephone system control
Timeline
Retail Store Manager
Advanced Auto Parts
11.2025 - Current
Security Officer
Sentry
02.2025 - 11.2026
Childcare Provider
My self
05.2024 - 03.2025
Penn Foster Highschool