Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Henriques

Brooklyn

Summary

Accomplished caregiver with experience at Home Care Nursing, excelling in compassionate caregiving and vital signs monitoring. Enhanced patient comfort and safety, reducing accident risks. Proven sales expertise at Zara USA, boosting revenue through tailored recommendations. Strong relationship-building skills fostered client loyalty, increasing return visits by 20%. Adept in personal hygiene assistance and housekeeping tasks.

Experienced with providing personal care and assistance in daily living activities. Utilizes compassion and patience to support patient comfort and safety. Knowledge of maintaining clean and organized environment to enhance well-being.

Overview

4
4
years of professional experience

Work History

HHA

Home Care Nursing
07.2023 - Current
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.

Sales Associate

Zara USA
05.2022 - 03.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Supported store management in planning and executing seasonal promotions and sales events.

Sales Associate

H&M Retail
04.2021 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Associate of Science - Biology

Medgar Evers College
Brooklyn, NY
06-2027

Skills

  • Laundry services
  • Bathing assistance
  • Meal preparation
  • Errands running
  • Compassionate caregiving
  • Vital signs monitoring
  • Housekeeping tasks
  • Personal hygiene assistance
  • Medication assistance
  • Dressing assistance
  • Symptom monitoring and reporting

Timeline

HHA

Home Care Nursing
07.2023 - Current

Sales Associate

Zara USA
05.2022 - 03.2023

Sales Associate

H&M Retail
04.2021 - 03.2022

Associate of Science - Biology

Medgar Evers College

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