Olivia Herman
Bellingham,WA
Summary
Authorized to work in the US for any employer
Overview
8
8
years of professional experience
Work History
Cleaning Crew
San Juan Sailing/Yachting
06.2020 - Current
- Listens and takes direction well; strong supporter of management; shows natural leadership abilities
- Worked closely with others to ensure boats were scheduled for cleaning
- Provided supplies to clean and maintain yachts
- Clean interior of boats/yachts or other personal items
- Continually ensure customers receive prompt, efficient and courteous attention with their boat needs
- Demonstrates the ability to work a flexible work schedule according to service needs
- Used attention to detail- spotting unsatisfactory issues with arrived boats we received
- Performed complete interior detailing using proper chemicals and techniques, all chemicals are provided
- Responsible for maintaining showroom appearance and detailing customer boats.
Grocery Delivery Driver
Instacart
01.2019 - Current
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery
- Kept detailed records for sales, payments and completed or in-progress deliveries
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote brand loyalty
- Fostered positive working relationships with customers by responding to questions and concerns
- Completed on-time deliveries by choosing best and most efficient routes
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Dog Attendant
Puget Hound
09.2021 - 12.2021
- Interact with dogs in playgroups using appropriate toys and tools to ensure safe levels of play and minimizing stress levels of all dogs in playgroup
- Scoop dog waste immediately and dispose of it as instructed
- Mop up accidents immediately
- Ensure that all staff that relieve you for break or shift change know all dogs in group, the special needs dog status and any unusual behaviors or concerns you have been managing during your shift
- Keep a working 2 way radio at all times when managing dogs
- Request back-up coverage prior to leaving the playgroup floor
- For all dogs in playgroup, report any unusual behavior, or eliminations and injuries to management immediately.
Server/Cook
Aramark
01.2019 - 01.2021
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Supervised restocking of salad bar and buffet for lunch and dinner service
- Collected credit card, cash, and gift certificate payments and dispensed change for cash transactions
- Created orders, documented special requests and followed up with kitchen personnel to foster top- quality service and minimize complaints
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Shift Manager
Pizza Hut
01.2016 - 01.2019
- Boosted team productivity and efficiency by leveraging top-notch Leadership and Communication abilities
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Trained and mentored new employees to maximize team performance
- Tracked receipts, employee hours and inventory movements
- Kept employees operating productively and working on task to meet business and customer needs
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Cooperated with coworkers to improve customer experience and manage storefront.
Volunteer
Humane Society, Plains
06.2018 - 08.2018
- Clean cages (indoor & outdoor)
- Fill water and food bowls
- Wash all blankets, animal beds, pillows
- Walk dogs daily
- Play with cats
- Organize toys
- Bathe animals
- Play catch or tug with dogs in the dog run
- Clean up after animals in the yard
- Give all the animals my love and compassion.
Education
Bachelor's degree - Environmental Science
Western Washington University
Bellingham, WA08.2024
Accomplishments
- To 2019 Skills
- Sales expertise
- Confident
- Order Accuracy
- Inventory controls
- Accurate Money Handling
- Team Leadership
- Scheduling
- Environmental concerns
- Cleaning
- Organized
- Persistent
- Delivery Driver Experience
- Shift Management
- Driving
- Excel
- Social Media
Timeline
Dog Attendant
Puget Hound
09.2021 - 12.2021
Cleaning Crew
San Juan Sailing/Yachting
06.2020 - Current
Grocery Delivery Driver
Instacart
01.2019 - Current
Server/Cook
Aramark
01.2019 - 01.2021
Volunteer
Humane Society, Plains
06.2018 - 08.2018
Shift Manager
Pizza Hut
01.2016 - 01.2019
Bachelor's degree - Environmental Science
Western Washington University
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