Olivia Hernandez
San Lorenzo,CA
Summary
Dedicated professional with strong communication and interpersonal skills. Successful at enforcing company policy and procedures. Excellent organizational skills and committed to developing positive relationships with employees and management. Eager and willing to learn and able to work well with others. Hardworking employee with ability to multi-task and willingness to grow within the organization.
Overview
24
24
years of professional experience
Work History
Sr Staffing Services Specialist
Kaiser Permanente
07.2007 - Current
- Collaborate with managers to support their departmental needs
- Advocate for staff members, helping to provide partnership between managers and employees.
- Senior leader for department regarding company policies, procedures, and labor contracts
- Trained new staff in department and ability to coordinate training for new support staff used in other departments.
- Multi-tasking and prioritizing assignments and projects according to deadlines
- Super user for scheduling program/system. Work with vendors regarding any concerns and update system for company service area of Greater Southern Alameda County. Maintain system updates and maintenance.
- Maintain attendance reports on employees to support managers.
- Timecard / payroll for employees
- Monitor employee time off and requests and PTO balances
- Coordinate staffing needs for events such as COVID clinics, flu clinics and wellness events
- Maintain current job postings and list of applicable candidates
Cashier/Receptionist Clerk
Kaiser Permanente
12.1999 - 07.2007
- Greet and assist patients with their needs
- Make appointments
- Maintained intake for cash, check, and credit card transactions with excellent accuracy levels.
- Ability to assist patients with medical insurance questions and concerns
- Stocked supplies in department
- Maintained incoming and outgoing mail
- Filed paperwork appropriately
Education
Bachelor of Science - Healthcare Management And Health Informatics
Colorado Technical University
Colorado Springs, CO10.2023
High School Diploma -
James Logan High School
Union City, CA06.1998
Skills
- Problem Resolution
- Staffing Strategy
- Employee Timecard Processing
- Competent in company policies and union labor contracts
- Excellent verbal, communication and interpersonal skills
- Experience and knowledge of office software such as word, Excel, Teams, Outlook, Mainframe and scheduling system PS3
- Ability to work with minimal supervision
- Database maintenance
- Orienting New Employees
- Ability to work well with others and form trusting working relationships
- Workplace Safety
- Efficient worker
Timeline
Sr Staffing Services Specialist
Kaiser Permanente
07.2007 - Current
Cashier/Receptionist Clerk
Kaiser Permanente
12.1999 - 07.2007
Bachelor of Science - Healthcare Management And Health Informatics
Colorado Technical University
High School Diploma -
James Logan High School
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