Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Heslink

Dunkirk,United States

Summary

Dynamic and highly reliable professional with extensive experience in customer service at Peek N Peak Resort And Spa. Proven ability to enhance customer satisfaction through strong multitasking and teamwork. Committed to maintaining cleanliness and hygiene while optimizing service efficiency, resulting in consistently top-rated health inspection scores.

Overview

8
8
years of professional experience

Work History

Bartender

14 Main/ See-Zurh House
07.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Cosmetologist

Modern Expressions Salon and Spa
06.2023 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Answered phone calls and emails to schedule client appointments.

Nursing Assistant

UPMC Chautauqua
08.2022 - 10.2024
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Documented care actions by completing records and logs in medical software system.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.

Banquet Server

Peek N Peak Resort And Spa
04.2017 - 08.2023
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Arranged linens and table settings according to seating plan and event theme.

Food and Beverage Supervisor

Peek N Peak Resort And Spa
04.2017 - 08.2023
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
  • Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.

Education

Southwestern Central School
Jamestown, NY
06.2021

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Customer service expertise
  • Cleanliness and hygiene

Timeline

Bartender

14 Main/ See-Zurh House
07.2023 - Current

Cosmetologist

Modern Expressions Salon and Spa
06.2023 - Current

Nursing Assistant

UPMC Chautauqua
08.2022 - 10.2024

Banquet Server

Peek N Peak Resort And Spa
04.2017 - 08.2023

Food and Beverage Supervisor

Peek N Peak Resort And Spa
04.2017 - 08.2023

Southwestern Central School

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