Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Olivia Hesson

Marietta,OH

Summary

Industrious administrative team member with proven organizational, time management, and multitasking abilities. Consistently boosts office efficiency and team productivity through exceptional clerical support. Skilled in managing records and financial processes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Associate

Heritage Cooperative Inc.
Waterford, OH
05.2024 - Current
  • Managed incoming and outgoing mail, including sorting, delivery, and pickup of packages.
  • Organized filing system for documents such as invoices, contracts, and reports.
  • Answered telephone inquiries from customers and vendors regarding office operations.
  • Prepared correspondence using Microsoft Word and Outlook.
  • Inputted data into computer systems in an accurate and timely manner.
  • Created spreadsheets to track financial information such as expenses or budgets.
  • Assisted with the preparation of presentations for meetings and conferences.
  • Ordered office supplies, maintained inventory records, and monitored stock levels.
  • Coordinated travel arrangements for staff members including flights, hotels, car rentals.
  • Provided administrative support to management team by scheduling meetings, taking notes.
  • Performed general office duties such as photocopying, faxing, scanning documents.
  • Processed customer orders by verifying payment information and preparing shipping labels.
  • Resolved customer complaints via phone or email in a professional manner.
  • Generated weekly sales reports to track progress towards established goals.
  • Tracked time off requests for employees using payroll software programs.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls, and tracked documentation.
  • Processed paperwork efficiently to support smooth office procedures.
  • Collected payments, issued receipts, and updated accounts to reflect new balances.
  • Updated financial, customer and business records in company databases.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Answered customer inquiries regarding billings, payments, account status.
  • Investigated incorrect billings and processed refunds as necessary.
  • Reconciled daily cash receipts with total deposits on bank statement.
  • Processed credit card transactions through Point-of-Sale terminals or online systems.
  • Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
  • Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.
  • Maintained records of all incoming products, including quantity received and location in warehouse.
  • Processed returns from customers ensuring that any refunds were properly credited back to their accounts.
  • Verified accuracy of shipping documents such as bills of lading, packing lists and invoices.

STNA

Muskingum Skilled Nursing & Rehabillitation
Beverly, OH
04.2021 - 07.2024
  • Followed infection control policies while performing job duties.
  • Demonstrated respect for patient rights and privacy while providing care services.
  • Assisted with meal preparation and feeding of patients who required assistance.
  • Provided basic patient care, including bathing, dressing and grooming.
  • Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
  • Monitored vital signs, such as pulse rate, respiration and temperature.
  • Performed routine medical tasks, such as taking blood pressure and changing dressings.
  • Reported any changes in the patient's condition to the nurse on duty.
  • Recorded information regarding food intake and output of patients.
  • Communicated effectively with patients, families and other healthcare professionals to ensure quality care was provided at all times.
  • Helped maintain a clean and orderly environment throughout the facility.
  • Answered call lights promptly and responded to requests for assistance from patients or family members.
  • Transported patients between rooms or units as needed.
  • Responded quickly during emergency situations in accordance with hospital protocols.
  • Provided emotional support and comfort to patients when needed.
  • Assisted nurses with treatments or procedures as directed by licensed personnel.
  • Ensured that all necessary equipment was available for use during patient care activities.
  • Participated in continuing education programs related to nursing assistant duties.
  • Maintained accurate records of patient information, including vital signs, diet plans, medications administered and progress notes.
  • Educated patients and families on health care needs, conditions, and options.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Documented activities and recorded information in EMR system.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.

Owner/General Manager

Fur Happens
Marietta, OH
02.2023 - 06.2024
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Oversaw budgeting and financial management.
  • Reviewed legal documents related to business operations.
  • Ensured compliance with local, state, and federal regulations.
  • Provided direction and guidance to employees.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Scheduled appointments for clients using online software programs.
  • Kept detailed records of services performed for each animal client.
  • Assisted in resolving any customer complaints or concerns efficiently and professionally.
  • Developed positive relationships with clients to ensure repeat business opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Restaurant Waiter

Boathouse BBQ
Marietta, OH
04.2021 - 08.2022
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with making food and beverage selections.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Demonstrated up-selling techniques when appropriate to increase restaurant sales.
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Adhered to safety protocols established by the restaurant including proper lifting techniques when carrying trays of dishes or beverages.
  • Attended regular staff meetings to discuss changes in menu offerings or specials for upcoming days or weeks.
  • Resolved customer complaints in a polite manner according to company policy.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Customer Service Cashier

Witten's Farm Market
Lowell, OH
04.2018 - 08.2020
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Verified that all coupons were valid prior to processing them into the system.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Addressed customer questions and concerns regarding products and services.
  • Answered phone calls to assist customers with questions and orders.

Customer Service Representative

Svcustoms
Marietta, OH
04.2016 - 10.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Education

Associate of Applied Science - Health Information Management Technology

Washington State Community College
Marietta, OH
05-2026

State Tested Nursing Assistant - Nursing

Washington County Career Center-Adult Technical Training
Marietta, OH
05.2021

High School Diploma -

Warren High School
Barlow, OH
05.2021

Medical Billing And Coding -

Penn Foster Career School
Scranton, PA

Skills

  • Call Center
  • Customer Care
  • Customer Service
  • Commercial Cleaning
  • Patient care
  • Pet Grooming
  • Animal Care
  • Nursing
  • Customer service
  • Computer skills
  • Medical terminology
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Word
  • Sales
  • Communication skills
  • Organizational skills
  • Time management
  • Pet Care
  • English
  • Accounting software
  • Data entry
  • Cash register
  • POS
  • Customer support
  • Vital signs
  • ICD-10
  • CPT coding
  • Medical billing
  • Document Control
  • Report Preparation
  • File Organization
  • Presentation Development
  • Operations Support
  • Bookkeeping
  • Spreadsheet Creation
  • Meeting Scheduling
  • Data Entry
  • Document Management
  • Paperwork Processing
  • Scheduling
  • Administrative assistance
  • Expense Tracking
  • Multi-line telephone management
  • Proofreading abilities

Certification

  • State Tested Nursing Assistant, 01/01/21, 01/01/23
  • CPR

Personal Information

Authorized To Work: Authorized to work in the US for any employer

References

References available upon request.

Timeline

Office Associate

Heritage Cooperative Inc.
05.2024 - Current

Owner/General Manager

Fur Happens
02.2023 - 06.2024

STNA

Muskingum Skilled Nursing & Rehabillitation
04.2021 - 07.2024

Restaurant Waiter

Boathouse BBQ
04.2021 - 08.2022

Customer Service Cashier

Witten's Farm Market
04.2018 - 08.2020

Customer Service Representative

Svcustoms
04.2016 - 10.2017

Associate of Applied Science - Health Information Management Technology

Washington State Community College

State Tested Nursing Assistant - Nursing

Washington County Career Center-Adult Technical Training

High School Diploma -

Warren High School

Medical Billing And Coding -

Penn Foster Career School

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Olivia Hesson