OLIVIA HILL
Summary
Dedicated and knowledgeable customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Head of Group
Scope Education Services
09.2023 - Current
- Assigned to run the AM Pre-K Program; report directly to site director
- Show up 15 minutes prior to start of program to set up activities for the day
- Sign children in and out in Eleyo app on the I-Pad, while simultaneously conducting a health check
- Converse and maintain a relationship with parents and teachers/teacher aides
- Ensure the area being used is safe and clean for children to play
- Interact with children, teach them how to follow basic rules as well as how to interact with other children their age
- Make a monthly calendar of activities for them including arts and crafts, physical and enrichment activities
- Conduct a monthly fire drill and ensure that the facility is locked down and all safety parameters are adhered to
- Complete CPR and MAT certification training and other necessary trainings to ensure skills are up to date
Counter Staff, Expo, Cashier, Greeter
Bubbas Burrito Bar
05.2022 - 08.2023
- Warmly welcomed customers upon approaching counter and placing orders.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Utilized strong communication skills to establish rapport with diverse clientele, fostering an inclusive dining environment for all customers.
- Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Criminology
SUNY College At Cortland
Cortland, NY05.2022
Skills
- Organizational Development
- Market Knowledge
- Problem-solving abilities
- Critical Thinking
- Active Listening
Certification
NYU Modern Journalism Certificate, Yellowbrick, 1/31/2024
Timeline
Head of Group
Scope Education Services
09.2023 - Current
Counter Staff, Expo, Cashier, Greeter
Bubbas Burrito Bar
05.2022 - 08.2023
Bachelor of Arts - Criminology
SUNY College At Cortland
NYU Modern Journalism Certificate, Yellowbrick, 1/31/2024
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