Olivia Hnnant
3350 East EFFINGHAM Highway, Effingham,SC
Summary
.
Professional with strong background in customer interactions and service solutions in persons through retail and call center . Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction, focused on achieving results through efficient and empathetic service. Known for reliability and meeting customers and clients organizational goals.
Overview
17
17
years of professional experience
Work History
Tier2 Customer Care Specialist
Assurant
07.2017 - Current
- Answer large volume of customer calls every day with positive attitude and focus on customer satisfaction.
- Take ownership of calls, verify the accuracy of documents, guide the callers through the procedures focusing on customer satisfaction,
- Achieved exceptional or solid performance reviews through call efficiency, operational efficiency following the guidelines for service levels, call handle time, and productivity
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills and one call resolution
- Provided customers with detailed information on claim and the next steps to get funds release.
Customer Service
Ross Dress for Less
03.2008 - 07.2017
- Worked various shifts, including weekends, holidays, or evenings when required.
- Greeted customers entering the store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions.
- Markdown items weekly and restock and organize merchandise.
- Assisted customers with returns and refunds and resolved transaction issues.
- Counted money in cash drawers at the beginning and end of shifts.
Education
High School Diploma -
South Florence High
Florence, SCSkills
- Customer Focus
- Customer service retail
- Call center experience
- Quality assurance
- First call resolution
- Technical troubleshooting
- Active listening
- Critical thinking
Timeline
Tier2 Customer Care Specialist
Assurant
07.2017 - Current
Customer Service
Ross Dress for Less
03.2008 - 07.2017
High School Diploma -
South Florence High
Similar Profiles
Kamora PlattKamora Platt
Customer Service Specialist at AssurantCustomer Service Specialist at Assurant
Eleanor MurrayEleanor Murray
Consumer Relations Associate at AssurantConsumer Relations Associate at Assurant
Erica WilliamsErica Williams
Independent Staff Adjuster at AssurantIndependent Staff Adjuster at Assurant
MICHAEL JENKINSMICHAEL JENKINS
Shared Services Operation Specialist at AssurantShared Services Operation Specialist at Assurant
Meagan CoxMeagan Cox
Supervisor at Associates Asset RecoverySupervisor at Associates Asset Recovery