Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Hodge

Lansing,Michigan

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

CNA

Shiftkey
11.2022 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Call Center Representative

GC Services
08.2020 - 12.2022
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Educated customers on company systems, form completion, and access to services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School Diploma -

Everett High School
Lansing, MI
06.2020

Skills

  • General Housekeeping Abilities
  • Measuring Bodily Fluids
  • Monitor Vitals
  • Customer Consulting
  • Microsoft Outlook
  • Conflict Resolution
  • Reading Comprehension
  • Calm Under Stress
  • Emotional Intelligence
  • Quick Problem Solver
  • Efficient and Reliable Team Player
  • Customer Relations

Certification

  • CNA - Certified Nursing Assistant

Timeline

CNA

Shiftkey
11.2022 - Current

Call Center Representative

GC Services
08.2020 - 12.2022

High School Diploma -

Everett High School

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Olivia Hodge