Olivia Holmes
Monroe,LA
Summary
Hardworking employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Receptionist
Ouachita Parish District Attorney Office
Monroe, LA
02.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Manager
McDonald's
Ruston, LA
10.2021 - 01.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Manager
Wingstop
Monroe, LA
03.2019 - 11.2020
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Monitored staff performance and addressed issues.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Cashier
Johnnys Pizza House
Sterlington, LA
03.2016 - 09.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Bachelor of Science - Biology
Louisiana Tech University
Ruston, LA11-2022
High School Diploma -
Neville High School
Monroe, LA05-2017
Skills
- Office Management
- Administrative Support
- File Management
- Bookkeeping
- Scheduling
- Multi-Line Telephone Systems
- Staff Management
- Time Management
- Basic accounting
Timeline
Receptionist
Ouachita Parish District Attorney Office
02.2023 - Current
Manager
McDonald's
10.2021 - 01.2023
Manager
Wingstop
03.2019 - 11.2020
Cashier
Johnnys Pizza House
03.2016 - 09.2017
Bachelor of Science - Biology
Louisiana Tech University
High School Diploma -
Neville High School
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