Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Holmes

Cincinnati

Summary

Compassionate and reliable professional with a strong work ethic, experienced at Hillebrand Nursing & Rehabilitation Center. Proven ability to enhance patient care through effective vital signs monitoring and emotional support. Recognized for maintaining cleanliness standards and fostering teamwork, ensuring exceptional service and satisfaction in fast-paced environments.

Knowledgeable Licensed Practical Nurse with solid foundation in patient care and support. Proven track record of assisting with daily living activities and maintaining patient comfort. Demonstrated ability in effective communication and compassionate caregiving.

Hospitality professional with comprehensive experience in providing exceptional guest services and ensuring smooth operations. Skilled in handling diverse tasks, maintaining cleanliness, and supporting team success to achieve high standards. Known for adaptability, strong communication, and proactive approach to meeting and exceeding guest expectations.

Dietary services professional with track record of supporting nutritional needs and meal preparations in healthcare environments. Recognized for reliability and flexibility in dynamic settings. Known for effective teamwork and maintaining high standards of hygiene and safety.

Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Ron's Roost
06.2021 - Current
  • Delivered exceptional customer service, ensuring positive dining experiences for all guests.
  • Managed multiple tables efficiently, maintaining attention to detail and timely service.
  • Trained new staff on menu offerings and best practices for guest interactions.
  • Collaborated with kitchen staff to ensure accurate order fulfillment and presentation.
  • Resolved customer complaints promptly, fostering a welcoming environment.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Hospitality Aide

Bayley Place
08.2021 - 04.2023
  • Delivered compassionate support to residents, ensuring comfort and well-being in daily activities.
  • Monitored resident health indicators, promptly reporting changes to medical personnel for timely interventions.
  • Advocated for residents' needs and preferences, strengthening trust and communication between families and staff members.
  • Maintained a clean and welcoming environment for guests, ensuring a positive stay experience.
  • Improved customer service ratings by attentively listening to guests'' needs and offering appropriate solutions.
  • Handled challenging situations with empathy and professionalism, resolving guest complaints satisfactorily.
  • Coordinated efficiently with other departments to address guest requests, enhancing overall satisfaction.
  • Reduced risks by maintaining clean and organised work environment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Transported patients between rooms and appointments or testing locations.

State Tested Nursing Assistant

Hillebrand Nursing & Rehabilitation Center
02.2021 - 07.2021
  • Provided compassionate care to residents, ensuring comfort and well-being through daily support.
  • Assisted nursing staff with patient assessments and documentation, maintaining accurate health records.
  • Coordinated activities for residents, promoting engagement and enhancing quality of life.
  • Trained new nursing assistants on protocols and best practices, fostering a collaborative environment.
  • Implemented infection control measures, contributing to a safe and sanitary patient care environment.
  • Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
  • Improved patient care by providing compassionate and attentive assistance with daily living activities.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Prevented pressure ulcers development among bedridden patients with consistent position changes every two hours as recommended guidelines.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Documented patient information and care activities in electronic health record.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.
  • Prevented cross-contamination by cleaning and sterilizing equipment.

Dietary Aide

Hillebrand Nursing & Rehabilitation Center
08.2015 - 02.2021
  • Supported staff in serving meals and managing food distribution efficiently.
  • Learned proper food handling techniques to ensure safety standards compliance.
  • Collaborated with team members to enhance workflow during busy service periods.
  • Followed instructions for special dietary needs, ensuring guest satisfaction.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Streamlined meal assembly processes for faster service without compromising quality or accuracy.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
  • Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.

Education

Licensed Practical Nurse - Nursing

Beckfield College of Nursing
Florence, KY
02-2024

Skills

  • Strong work ethic
  • Cleanliness standards
  • Patient care
  • Vital signs monitoring
  • Privacy and confidentiality
  • Reliable team player
  • Compassionate
  • Maintaining privacy
  • Companionship and emotional support
  • Trustworthy companion
  • Tracheostomy care
  • Teamwork and collaboration

Certification

  • Licensed Practical Nurse- June 4th, 2025

Timeline

Hospitality Aide

Bayley Place
08.2021 - 04.2023

Server

Ron's Roost
06.2021 - Current

State Tested Nursing Assistant

Hillebrand Nursing & Rehabilitation Center
02.2021 - 07.2021

Dietary Aide

Hillebrand Nursing & Rehabilitation Center
08.2015 - 02.2021

Licensed Practical Nurse - Nursing

Beckfield College of Nursing

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