OLIVIA HOLT
Hobart,IN
Summary
Dynamic Research Analyst with UnitedHealthcare, skilled in data analysis and effective communication. Proven track record in developing best practices and enhancing operational efficiency through critical thinking and collaboration. Adept at interpreting complex datasets to drive insights and improve processes, ensuring compliance and fostering informed decision-making across teams.
Overview
20
20
years of professional experience
Work History
Research Analyst
UnitedHealthcare
Minneapolis, Minnesota
01.2016 - 05.2025
- Presented research outcomes to diverse audiences, facilitating informed decision-making.
- Developed best practices for data collection and analysis within the organization.
- Utilized a variety of tools such as Excel spreadsheets and databases for effective data manipulation and analysis.
- Collaborated with cross-functional teams to ensure accuracy of research results.
- Analyzed complex datasets utilizing advanced analytics techniques.
- Interpreted quantitative and qualitative data to develop insights into consumer behavior.
- Determined best methods to meet research objectives and produce useful data.
Appeals Auditor
UnitedHealthcare
Detroit, Michigan
05.2012 - 03.2015
- Collaborated with teams to develop audit plans and timelines.
- Conducted risk assessments to enhance operational efficiency.
- Reviewed internal controls to identify process improvements.
- Communicated findings to management for informed decision-making.
- Ensured timely completion of all assigned tasks within set deadlines.
- Worked closely with management to discuss external audit results and action plans.
- Collaborated closely with other team members to develop effective audit plans.
- Developed strategies to assess operational efficiency and effectiveness across all departments.
Grievance Appeals Specialist
UnitedHealthcare
Southfield, Michigan
05.2005 - 05.2012
- Reviewed grievance appeals to ensure compliance with internal policies and regulations.
- Collaborated with healthcare providers to gather necessary documentation for appeals.
- Analyzed appeal cases to identify trends and potential areas for process improvement.
- Communicated with members regarding the status of their appeals and next steps.
- Documented all appeal interactions in case management systems for accurate record-keeping.
- Maintained up-to-date knowledge of healthcare regulations affecting grievance processes.
- Assisted in training new staff on grievance procedures and best practices for handling appeals.
- Maintained accurate records of all grievances filed by employees.
- Analyzed trends in employee grievances to identify areas that need improvement or policy changes.
- Interpreted collective bargaining agreements as it relates to specific situations involving employee disputes or grievances.
- Monitored developments in relevant employment law to ensure compliance with current regulations.
- Drafted written reports summarizing findings from investigations and appealed cases.
Education
Associate of Arts - Sociology
Southwestern Christian College
Terrell, TX05-1998
High School Diploma -
Redford High School
Detroit, MI05-1995
Some College (No Degree) - Social Work
Alabama A&M University
Normal, ALSome College (No Degree) - Sociology
Wayne State University
Detroit, MISkills
- Data analysis
- Statistical modeling
- Excel expertise
- Research methodology
- Data visualization
- Risk assessment
- Audit planning
- Presentation skills
- Critical thinking
- Problem solving
- Team collaboration
- Effective communication
- Compliance knowledge
- Process improvement
- Training and mentoring
- Data analytics
- Research design
Affiliations
- Researching, buying and selling Antiquities
- Physical and Mental Fitness Awareness Programs
Timeline
Research Analyst
UnitedHealthcare
01.2016 - 05.2025
Appeals Auditor
UnitedHealthcare
05.2012 - 03.2015
Grievance Appeals Specialist
UnitedHealthcare
05.2005 - 05.2012
Associate of Arts - Sociology
Southwestern Christian College
High School Diploma -
Redford High School
Some College (No Degree) - Social Work
Alabama A&M University
Some College (No Degree) - Sociology
Wayne State University
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