Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Olivia Hooper

Davenport,IA

Summary

Dynamic operations manager with a proven track record at SUBWAY® Restaurants, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and strategic decision-making. Skilled in money handling and workload management, meeting financial targets while fostering a positive work environment.

Overview

2026
2026
years of professional experience

Work History

Assistant Manager

Loves Travel Stop
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Manager

SUBWAY®Restaurants
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manager of Operations

Journeys Shoes
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

Manager of Operations

Tillys Retail
  • Managed store operations to maintain an efficient environment.
  • Managing daily activities, including opening and closing procedures, inventory management, and maintaining store cleanliness.
  • Implementing and enforcing company policies and procedures.
  • Monitoring cash flow and ensuring proper point-of-sale (POS) system usage.

Team Leader

Genesis Marys
  • Set performance expectations for the residents,monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered residents by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among residents, fostering a positive and collaborative therapy plan.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all residents.

Inventory Control Specialist

Zurcher Tire
05.2023 - Current
  • Used equipment like forklifts and pallet jacks to move inventory.
  • Conducted periodic cycle counts to verify inventory accuracy.
  • Coordinated loading operations to optimize workflow efficiency.
  • Oversaw and ensured accuracy of incoming truck merchandise.
  • Accounted for previously untracked items.

Education

Computer And Electrical Engineering

DeVry University

Registered Certified Clinical Medical Assistant -

Hamilton Technical College
2016

CADs Engineering Design

Scott Community College - North High
2012

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Task delegation
  • Workload management
  • Conflict resolution
  • Operations management

Languages

Tagalog
Limited Working

Timeline

Inventory Control Specialist

Zurcher Tire
05.2023 - Current

Assistant Manager

Loves Travel Stop

Manager

SUBWAY®Restaurants

Manager of Operations

Journeys Shoes

Manager of Operations

Tillys Retail

Team Leader

Genesis Marys

Computer And Electrical Engineering

DeVry University

Registered Certified Clinical Medical Assistant -

Hamilton Technical College

CADs Engineering Design

Scott Community College - North High
Olivia Hooper