Olivia Horsfall
Fennimore,WI
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
5
5
years of professional experience
Work History
Office Cleaner
Dairyland Seed
01.2022 - Current
- Enhanced workplace cleanliness by diligently performing daily cleaning tasks such as vacuuming, mopping, and dusting.
- Contributed to a healthy work environment by sanitizing frequently touched surfaces like doorknobs, light switches, and countertops.
- Boosted employee productivity by maintaining a clutter-free office space through efficient organization and waste disposal.
- Ensured a safe workspace by timely reporting of potential hazards or maintenance needs to management.
- Supported facility upkeep by properly washing windows and mirrors for improved appearance and visibility.
- Optimized resource usage by managing inventory levels of cleaning supplies and reordering when necessary.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
- Promoted sustainability by implementing recycling programs within the office, separating materials accordingly for proper disposal.
- Reduced cross-contamination risks through the consistent use of color-coded cleaning tools designated for specific areas or tasks.
- Preserved flooring longevity by applying appropriate treatments to carpets and hard surface floors on a regular basis.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
Food and Guest Service Cowworker
Kwik Trip
11.2021 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Increased repeat business with exceptional customer service and personalized attention.
- Involved in regular team meetings, fostering a positive work environment and open communication among staff members.
- Trained junior team members in customer service strategies and food saftey policies.
- Created memorable experiences for guests by anticipating their needs and going above expectations.
- Coordinated with my team to promptly resolve any reported issues affecting guest comfort or safety.
- Managed conflict resolution between guests and employees when needed resulting in timely resolutions without escalation.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
- Maintained up-to-date knowledge of products and services offered.
- Reviewed upcoming events and planned for expected challenges.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Implemented successful strategies to increase customer satisfaction.
- My duties include cooking/frying food for guests, stocking the sales floor items, keeping the store and appliances clean, taking orders, checking for expired food, running a point-of-sale system, and washing dishes.
Farm Hand
J & J Horsfall Farms
04.2019 - 09.2022
- Assisted in the improvement of farm operations by maintaining detailed records of planting, harvesting, animal care, and equipment maintenance.
- Carried out daily farm tasks such as feeding animals, giving vaccinations, hauling and stacking bales, feeding and watering cattle, vaccinating cattle, ensuring the overall health and wellbeing of cattle, cleaning stalls, driving a UTV, checking and fixing fences, and other farm related duties.
- Participated in seasonal harvest activities including moving machinery, helping to prepare machinery, and assisting in ensuring proper grain flow into bins.
- Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
- Increased livestock productivity with attentive breeding practices and effective herd management strategies.
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
Tree Farmer
Cooks Woods
11.2019 - 12.2021
- My duties and responsibilities while working at Cooks Woods included serving and making hot chocolate to guests, serving as a guide, trimming branches, shoveling, cleaning, and driving an ATV.\
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Maintained tidy, clean and well-organized sales area for optimal productivity and professionalism.
Horse Trainer/Horse Groom
CR Quarter Horses
12.2019 - 03.2021
- Enhanced horse performance by implementing personalized training plans and monitoring progress.
- Increased clients'' satisfaction with tailored training programs for individual horses based on their unique needs.
- Promoted a safe and comfortable environment for horses, ensuring proper care and attention to their physical, emotional, and mental wellbeing.
- Developed strong relationships with clients, providing regular updates on their horses'' progress and overall condition.
- Expedited the rehabilitation process of injured equines by following strict recovery protocols while slowly reintroducing them to regular training activities.
- Mentored junior trainers on best practices for equine management, nutrition, exercise regimens, and injury prevention strategies.
- Served as a knowledgeable resource regarding diverse breeds of horses, offering guidance on selecting appropriate animals based on intended use or competition discipline.
- Managed inventory of training equipment, maintaining quality control and ensuring proper maintenance to prolong use and maximize efficiency.
- Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary.
- Inspected, prepared, cleaned, disinfected and maintained comfortable horse stable and enclosures.
- Provided treatment for minor horse injuries.
- Fit gear (tack) for horses.
- Rode horses in training sessions and provided feedback on track performance.
- Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians.
- Rode horses to develop skills and compliance of individual animals to ensure buyer satisfaction.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Observed animals closely to understand individual needs and behaviors.
- Modified undesirable behaviors with use of successful and safe training techniques.
- Trained animals to respond to specific cues from both owners and handlers.
- Removed droppings, weeds and litter from fields to promote optimal riding environment.
Calf Herd Assistant
S&S Farms
05.2020 - 09.2020
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- My responsibilities included hauling and stacking bales, feeding and watering cattle, vaccinating cattle, ensuring the overall health and wellbeing of cattle, cleaning stalls, driving a UTV, checking and fixing fences, and other farm related duties.
- Maintained a clean, safe, and organized environment to ensure the health and wellbeing of calves.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment within the facilities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Business Management
Southwest Wisconsin Technical College
Fennimore, WI12.2024
High School Diploma -
Fennimore High School
Fennimore, WI05.2023
Skills
- Vacuuming and Dusting, Window Cleaning, Organization, etc
- Quality Assurance
- Customer Service
- Strong Work Ethic
- Productivity and Time Management
- Decision-Making
- Conscientious and Detail-Oriented
- Computer Skills
Timeline
Office Cleaner
Dairyland Seed
01.2022 - Current
Food and Guest Service Cowworker
Kwik Trip
11.2021 - Current
Calf Herd Assistant
S&S Farms
05.2020 - 09.2020
Horse Trainer/Horse Groom
CR Quarter Horses
12.2019 - 03.2021
Tree Farmer
Cooks Woods
11.2019 - 12.2021
Farm Hand
J & J Horsfall Farms
04.2019 - 09.2022
Business Management
Southwest Wisconsin Technical College
High School Diploma -
Fennimore High School
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