Olivia Houle
Sidney
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Paint Foreman
The Maine Painting Company
Gardiner ME
06.2024 - Current
- Supervised painting crews to ensure adherence to safety protocols and quality standards.
- Coordinated project schedules and resource allocation for efficient workflow management.
- Trained new team members on techniques, equipment usage, and safety measures.
- Monitored inventory levels and ordered supplies to maintain operational efficiency.
- Conducted regular inspections to ensure compliance with project specifications and client expectations.
- Resolved on-site issues promptly to minimize downtime and maintain project timelines.
- Managed teams of painters, ensuring safety protocols were followed and deadlines were met.
- Improved team productivity through effective communication and delegation of tasks.
SHIFT SUPERVISOR
Starbucks
Augusta, Maine
06.2019 - 06.2024
- Managed store closing and opening procedures to ensure safety and security.
- Complied with company standards and policies, setting example for team members.
- Held team members accountable during shift by effectively coaching to improve performance.
- Receiving and placing orders while maintaining inventory
- Deliver outstanding customer service by greeting customers, answering questions, resolving problems and complaints.
- Set a positive example for my fellow partners and anticipate customer and store needs by constantly evaluating the environment.
- Delivered great customer service by greeting customers, answering questions, and resolving issues.
- Delegate tasks to ensure partners create and maintain the Starbucks experience for all customers and partners, while maintaining a calm demeanor during periods of high volume or unusual events.
- Support the store manager by providing clear, specific, timely, and respectful feedback on staff performance, as well as recognizing changes in employee morale.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Monitored employee morale and took appropriate action when needed.
- Participated in leadership meetings to develop new policies and procedures.
- Reported and monitored machine breakdowns to reduce work stoppage.
- Used company tools and resources to train employees.
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
FRONT DESK CUSTOMER SERVICE REPRESENTATIVE
Planet Fitness
Augusta, Maine
06.2021 - 09.2022
- Resolved billing mistakes by issuing refunds, adjusting invoices and voiding payments.
- Greeted customers entering building, establishing welcoming and friendly environment.
- Assisted with scheduling appointments for customers according to their needs and preferences.
- Ensured cleanliness of reception area by routinely tidying up workstations and organizing materials.
- Updated internal databases regularly with new customer information or changes in existing accounts.
- Processed payments from customers using the point-of-sale system accurately and efficiently.
- Answered multi-line telephone system with a professional attitude and responded to inquiries accurately.
- Maintained confidentiality of sensitive information such as personal details, payment methods.
- Utilized problem-solving skills to resolve difficult customer issues quickly and professionally.
- Demonstrated excellent communication skills in handling customer complaints and resolving conflicts efficiently.
- Interacted kindly with guests and established relationships with customers to deliver superior customer service.
- Performed data entry of visitor information into computer system for tracking purposes.
- Managed company communications by answering calls, forwarding messages and listening to voicemails.
- Followed company policies regarding attendance and punctuality at all times.
- Greeted customers upon arrival at the reception area with a friendly demeanor while providing assistance as required.
SALES ASSOCIATE
Target
Augusta, Maine
04.2017 - 01.2020
- Encouraged customers to make additional purchases and suggested relevant items.
- Met merchandising standards by keeping store stocked and products faced.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Greeted customers warmly and offered assistance.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Demonstrated product features and capabilities to potential buyers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Operated cash register and POS to process sales transactions and handle payments.
- Drove sales through customer relationship building and suggestive selling techniques.
- Assisted with training and mentoring new team members.
- Built relationships with potential customers by providing helpful advice on product selection.
- Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally.
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices.
Education
HIGH SCHOOL DIPLOMA -
Harvest Christian academy
Winslow, Maine05-2019
Skills
- Staff Management
- Production Preparation
- Production Management
- Coffee Machinery
- Inventory Management
- Positive Learning Environment
- Behavioral Guidance
- Effective Listening and Communication
- Conflict Resolution Techniques
- Strategic Planning
- Changing Out Tills
- Employee Performance Monitoring
- Motivational Leadership
- Store Opening and Closing
- Employee Coaching and Mentoring
- Guest Satisfaction
- Task delegation
- Scheduling
- Detail orientation
- Worksite organization
- Dependable and hardworking
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Effective communication
- Adaptability and flexibility
- Conflict resolution
Timeline
Paint Foreman
The Maine Painting Company
06.2024 - Current
FRONT DESK CUSTOMER SERVICE REPRESENTATIVE
Planet Fitness
06.2021 - 09.2022
SHIFT SUPERVISOR
Starbucks
06.2019 - 06.2024
SALES ASSOCIATE
Target
04.2017 - 01.2020
HIGH SCHOOL DIPLOMA -
Harvest Christian academy